About this Course

Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships.

Objectives

Upon completion of this workshop, participants will be able to;

• Gain insight into your personality and how it will impact your relationships with others
  
• Relate to others effectively, especially difficult people or customers
  
• Use effective communication and motivational skills to get the best out of people
  
• Use interpersonal skills to improve inter and intra departmental working relationships for organisational excellence
  

Target Audience

Staff of all levels

Duration

Two days

Curriculum

Emotional Intelligence

• Identify your Emotional Intelligence (EQ) level
  
• What is people reading?
  

Communication Styles

• Identify your own personality type using the Enneagram profile tool and how it impacts others
  
• Identification, demonstration and practice of interpersonal skills using the nine Enneagram types
  

People Motivation

• Getting things done through effective communication and motivation styles
  
• Practical ways in handling difficult situations and people tactfully and sensitively
  
• Master the art of assertive skills
  

Conflict Management

• Managing difficult situations using the outcome-relationship graph
  

Methodologies

• Lecturing
  
• Group Discussion/Brainstorming
  
• Case Studies
  
• Self-Analysis/Critique Session
  
• Learning from a Partner
  
• Interactive Exercises
  

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