About this Course

There is one certainty in any organisation; change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the Basic Managerial Skills.

These people may not necessarily be Managers only, they can be anyone who has subordinates or needs to work with a group of people (e.g. in a project). The Top Management sets the vision and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the role of management within the organisation
  
• Improve overall performance through effective and positive confrontation
  
• Be more confident in practicing management
  
• Motivate people better
  
• Enhance and improve leadership skills
  
• Upgrade communication skills
  
• Increase team skills
  
• Achieve better overall results
  

Target Audience

This is intended for all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.

Duration

Two days

Curriculum

Leadership

• What Is Leadership and Why It Is Important?
  
• Leadership Approaches / Styles
  
• Case Exercise on Leadership
  
• Guidelines to Application
  

Communication

• Introductory Exercise: “Dream Of A King”
  
• Definition and Example
  
• Common Pitfalls of Poor Communication
  
• Tool on how to avoid them
  

Giving Directions

• How to Provide Effective Directions
  
• The Smart Approach
  
• Follow Up: The “Twin Brother” Of Giving Directions
  

Motivation

• Survey: What Do People Want?
  
• Definition
  
• How to Manage Motivation
  

Problem Solving

• Workplace Problems
  
• Problem Solving Tool
  

Time Management

• How to be Productive Compared to Others
  
• Case Discussion on Prioritisation
  

Work and Project Management

• Principles of Project Management
  
• Project Management Tools
  

Delegation and Empowerment

• Case: “Smoking And Driving”
  
• Why Delegate?
  
• How to Delegate?
  
• Things Which You Should Not Delegate
  

Managing Difficult Staff

• Why Do People Behave The Way They Do?
  
• Relationship Between Attitude and Behaviour
  
• Tactical Handling of People
  

Teambuilding

• Case: Game Theory
  
• What is a team?
  
• How To Select The Best Team
  

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