About this Course

The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This two-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors.

Objectives

Upon completion of this workshop, participants will be able to;

• Apply the relevant principles of management at their workplace
  
• Effectively manage the organisational resources
  
• Use effective decision making tools at the workplace
  
• Apply motivational techniques to enhance employee performance
  
• Use situational leadership styles to enhance employee performance
  
• Adopt effective communication techniques to suit their work
  
• Resolve internal conflicts with ease
  

Target Audience

Administrators, Supervisors, Junior Managers and Team Leaders who wish to improve their people management skills.

Duration

Two days

Curriculum

Introduction to Principles of Management

• Nature of Management / Supervision
  
• Supervisory Roles in a Changing Business Environment
  
• Understanding Diversity at the Workplace
  
• Qualities of an Effective Supervisor
  

Supervisory Skills

• Mastering The Key Supervisory Skills
  
• Guiding The Work of Team Members
  
• Organising and Distributing Work
  
• Supervising Multi-Generation and Multi-Cultural Team
  
• Skills for Managing Relations with Key Stakeholders
  

Decision Making Skills

• The Art of Effective Decision Making
  
• Problems Solving Skills
  
• Effective Decision Making Steps
  
• Using The Power of Teams in Decision Making
  

Time Management

• Knowing Your Style of Time Management
  
• Managing Time Waters@Work
  
• Priority Setting and Managing Time Wisely
  
• Delegation
  

Leadership Skills

• Leadership Qualities of The Supervisor
  
• Leadership Style – Which One?
  
• Leading with Emotional Intelligence (EQ) Skills
  

Managing Employee Motivation

• Theories of Motivation
  
• Creating and Sustaining Favourable Work Environment
  
• Tools and Practices to Motivate Employees
  

Managing Performance@Work

• Performance Management and Performance Appraisal
  
• Tools for Enhancing Performance@Work
  
• Managing Feedback
  

Communication

• Understanding The Barriers to Communication
  
• Managing Inter-Personal Communication
  
• Communicating Across Culture
  
• Active Listening
  

Conflict Handling

• Understanding Workplace Conflicts
  
• Reducing Conflicts@Workplace
  
• Tools for Conflict Management
  

Methodology

The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts.

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