2198 People Courses available
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Handling Difficult Customers on the Telephone
Why is it important to provide good customer service on the phone?
In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.
On the phone, although you do not intend it, you may be perceived as
Provider: BEYONDWORDS TRAINING PTE. LTD.
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WSQ Employability Skills - Personal Development Programme (Operation)
Aspiring PMEs can now be moulded to make better decisions and communications that are aligned with the organisation’s goals and industry standards through the Employability Skills course that aims to provide career enhancements.
This program is designed beyond the academic arena with the
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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WSQ Certificate in Service Excellence
Education and Training service Management
If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform.
This course focuses on building strong organisational service excellence, innovative mindsets as well as positive a
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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WSQ Advanced Certificate in Service Excellence
Education and Training service Management
If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform.
This course focuses on building strong organisational service excellence, innovative mindsets as well as positive a
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Handling Workplace Anger and Conflict
Human Resource Management Employment and Recruitment
Why is it important to handle workplace anger and conflict effectively?
The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviours.
Anger, whether it is your own or someone else's, can work for or
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Working in a Team
Why is teamwork important?
How effective are you as a team member? How do others perceive you? Do you accomplish most of the tasks at work alone or as a team? Do you foresee that in the near future, you will be in a situation where you need to leverage team intelligence even more?
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Supporting Your Boss Effectively
Why is the main challenge in working with your boss?
Your working relationship with your boss could be the most important one at the workplace. If this relationship is weak or negative, it could lead to dissatisfaction, frustration, stress, and below-expectation performance.
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Negotiating for Results at the Workplace
Why are negotiation skills important?
In our daily life, we are constantly placed in situations where we need to negotiate for what we want. This could happen at home (negotiating with children to clean up their room) or at the workplace (with the boss for a resource or with a client
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Presenting with Confidence
What are the main challenges in giving a good presentation?
Every working professional must be prepared to be called upon to give a presentation. It could be a simple briefing or a detailed analysis.
Many people are nervous about speaking in front of an audience. This is known
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Professional Cabin Crew Training Programme
SEE THE WORLD, A PROMISING CAREER. Welcome to the aviation world! Being a cabin crew can be exciting. The career offers a different way of life, allows you to travel to many places you otherwise might never go to, and allows you to encounter the many different cultural and social aspects of the w
Provider: MIL-COM AEROSPACE PTE LTD
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Diploma in Early Childhood Care and Education - Teaching (Teach-Out)
This course prepares the students for a career in Early Childhood Care and Education. It will provide the skills, knowledge and competence that will enable students to develop a career as a Pre-school Educator for children whose age range is between 18 months to 6 years.
Students will learn
Provider: MMI ACADEMY PTE. LTD.
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Diploma in Montessori Method of Education (2 1/2 - 6 Years)
This is a Montessori teacher training course. It is suitable for students wishing to work with or to teach children from 2½ to 6 years of age.
The Diploma is awarded by Modern Montessori International, London.
Aims
- Provider: MMI ACADEMY PTE. LTD.
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Advance Diploma in Montessori Method of Education (6 - 9 Years)
Education and Training,Early Childhood
This is a Montessori teacher training course. It is suitable for students wishing to work with or to teach children from 6 to 9 years of age.
The Diploma is awarded by Modern Montessori International, London.
Aims
- Provider: MMI ACADEMY PTE. LTD.
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Certificate in Early Childhood Care and Education (Teach-Out)
The course aims to provide students with an understanding of early childhood education and child development. The programme provides a high quality education that equips students with teaching skills and knowledge working with young children in pre-school settings.
Provider: MMI ACADEMY PTE. LTD.
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WSQ Advanced Certificate in the Early Years
Education and Training,Early Childhood
The WSQ Advanced Certificate in Early Years (ACEY) course is designed to prepare early years educarers in the care, guidance and education of infants and toddlers (0-3 years).
Aims
- Provide trainees with an overview
Provider: MMI ACADEMY PTE. LTD.
- Provide trainees with an overview
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Certificate of English (Basic and Elementary) Level 1
Certificate of English Language at 3 different levels are intended for candidates who wish to achieve a quality and internally recognised qualification in English as English Language requirement for entry into various courses offered within MMI Academy.
The Certificate of English Languages a
Provider: MMI ACADEMY PTE. LTD.
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Certificate of English (Intermediate) Level 2
Certificate of English Language at 3 different levels are intended for candidates who wish to achieve a quality and internally recognised qualification in English as English Language requirement for entry into various courses offered within MMI Academy.
The Certificate of English Languages a
Provider: MMI ACADEMY PTE. LTD.
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Graduate Diploma in Human Resource Management (Awarded by Management Development Institute of Singapore)
The programme aims to fulfill the following objectives:
- To enable participants to acquire sufficient breadth of knowledge, deeper insights and greater understanding of the interdisciplinary areas of managing human resources management.
Provider: Management Development Institute of Singapore (MDIS)
- To enable participants to acquire sufficient breadth of knowledge, deeper insights and greater understanding of the interdisciplinary areas of managing human resources management.
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Professional Certificate in Marketing and Communications Management (Awarded by MDIS and Validated by Oklahoma City University, USA)
Objectives
- To develop a fundamental and firm understanding of the principles and practices of marketing and communications
- Suitable for participants who wish to carve a career in the marketing
Provider: Management Development Institute of Singapore (MDIS)
- To develop a fundamental and firm understanding of the principles and practices of marketing and communications
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Advanced Diploma in Psychology (Awarded by Management Development Institute of Singapore)
Objectives
- To equip participants with more in-depth understanding of psychology and the principles involved
- To enhance the effectiveness of participants' practical skills and techniques through
Provider: Management Development Institute of Singapore (MDIS)
- To equip participants with more in-depth understanding of psychology and the principles involved
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Diploma in Psychology (Awarded by Management Development Institute of Singapore)
Objectives
- To equip participants with more in-depth understanding of psychology and the principles involved
- To enhance the effectiveness of participants' practical skills and techniques through
Provider: Management Development Institute of Singapore (MDIS)
- To equip participants with more in-depth understanding of psychology and the principles involved
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Diploma in Counselling (Awarded by Management Development Institute of Singapore)
Objectives
The Diploma in Counselling has been specially designed to:
- Equip students with relevant set of knowledge and skills required in the field of counselling and to prepare them to embark on a counselling degree programme.
Provider: Management Development Institute of Singapore (MDIS)
- Equip students with relevant set of knowledge and skills required in the field of counselling and to prepare them to embark on a counselling degree programme.
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Contract Administration Management
This course will introduction to the participants the practical application contract law and how to manage contracts effectively and prevent a law suit or having to pay damages for breach of contract.
It is inevitable that in the conduct of any kind of business that there is a need to
Provider: Management Development Institute of Singapore (MDIS)
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Employee Recruitment and Interview
One of the factors that contribute to organisational success is ‘people’ talent. Acquiring the right talent ensures that an organisation’s business goals and objectives are realised. Recruitment is an important tool for Human Resource professionals who are responsible for acquiring the righ
Provider: Management Development Institute of Singapore (MDIS)
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Employee Counselling and Grievance Handling
Employment and Recruitment,Human Resource Management
With increasing diversity in the workplace today resulting from employees of different age, nationalities and cultural backgrounds, organisations face additional challenges in people management. One of the greatest challenges that managers and executives who are accountable for employees have to
Provider: Management Development Institute of Singapore (MDIS)
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Employment Act and its Practical Applications
Human Resource Management Employment and Recruitment
The Employment Act is the basic Labour Law governing employment relations in Singapore. It provides the basic Terms and Conditions of employment. It also spells out the rights and obligations of employers and employees. More importantly, it imposes labour discipline on the employees and provides
Provider: Management Development Institute of Singapore (MDIS)
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Managing Workplace Diversity and Expatriates
Organisations operating in increasingly competitive domestic and global marketplaces cannot afford to ignore any source of possible competitive advantage. However, many organisations’ HRM policies and practices give little consideration to the diversity of the workforce and the implications of
Provider: Management Development Institute of Singapore (MDIS)
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Organisational Strategies for Effective HR Management and Development
When we look at organisations, we will inevitably see it organised by functions (e.g. sales, human resources, finance, etc.) or business units or product divisions. For purposes of people planning, the problem with these approaches is that people are deprioritised behind functions, products and b
Provider: Management Development Institute of Singapore (MDIS)
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Employee Engagement and Motivation
Education and Training,Human Resource Management
Positive leadership can contribute to motivated employees. Competitive benefits and compensation programs can bring employee satisfaction. A conducive organisation culture reinforces motivation as well. However, the employees may not have positive emotional attachment to the organisation to enabl
Provider: Management Development Institute of Singapore (MDIS)
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Managing Difficult Employee Conversations
In an increasingly fast-paced and dynamic working environment, situations change quickly requiring employees to be nimble, flexible and adaptable. To stay focused and remain relevant, many professionals require feedback on a regular basis. Giving feedback becomes an increasingly critical skill fo
Provider: Management Development Institute of Singapore (MDIS)