About this Course

If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform. 

This course focuses on building strong organisational service excellence, innovative mindsets as well as positive and progressive company culture, systems and processes that transform customer experience

• Demonstrate the Service Vision
  
• Implement Operations for Service Excellence
  
• Work in a Diverse Service Environment
  
• Provide Go-the-Extra-Mile Service
  
• Project a Positive and Professional Image
  
• Respond to Service Challenges
  
• Contribute to Customer Service over Various Platforms
  
• Engage in Service Innovation Initiatives
  

Modules

• Certified Service Professional

Who should attend:

• Customer Service Representative
  
• Call Centre Officers
  
• Service Crew
  
• Team Leaders/Supervisors
  
• Branch/Store Assistant Managers
  

Prerequisites:

• Singaporean/PR
  
• At least 18 years old
  
• O/N level credit in English / WPLN level 3
  
• Participant must sit for 
  
• C-Vat Test (20 min) compulsory
  

Schedule

Weekdays:

7.00pm – 10.00pm

Weekends:

9.00am – 6.00pm

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