Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
service Management
This course is a four-day classroom training relevant for professionals who play a role in developing, implementing, managing and improving IT service quality in order to deliver business value. This course is a free-standing qualification and is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.&...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Service Offering and Agreement in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modules tha...
This course is a four-day classroom training relevant for professionals who play a role in developing, implementing and managing IT service quality in order to deliver business value. This course is a free-standing qualification and is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The pu...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Planning Protection and Optimization in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modul...
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.COMPETENCIES (PERFORMANCE STAT...
This course is a five day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Release Control and Validation in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL intermediate capability stream, and one of the modules tha...
This course is a five-day classroom training relevant for professionals who play a role in the daily implementation and execution of activities covered under Operational Support and Analysis in order to deliver business value delivered through quality IT services. This course is a free-standing qualification and is also part of the ITIL® intermediate capability stream, and one of the modules...
Education and Training service Management
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations.OBJECTIVEUnderstanding Emotional Triggers & its impact on Svc Excellence BehaviorUnderstanding the Science of Consumer Be...
Provider: LONDON SCHOOL OF BUSINESS & FINANCE PTE. LTD.
Would you like to put a smile on someone’s face by helping to improve customer service levels?This course allows you to learn to develop a customer-centric and service mindset to deliver a professional experience to every customer. In addition to routine administrative functions, you will also learn to manage customer contact solutions and use customer relationship management to profile and anti...
Provider: Institute of Technical Education
If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform. This course focuses on building strong organisational service excellence, innovative mindsets as well as positive and progressive company culture, systems and processes that transform customer experience.Coach for Serv...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is to exceed expectations of the customers. A confident service provider will provide assurance and enhance the overall service experience for their customers.Course ObjectivesAt the end of the pr...
Provider: NEXT U PTE. LTD.
The Certified Service Professional (CSP) WSQ course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional. CSP WSQ course revolves around delivering excellent, customised and personalised service, how to interact with customers/ gues...
This globally recognised Information Technology Service Management Standard has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, to benefit both employees and clients. The ultimate goal being effective overall IT service management.The standard is based on key processes ranging from service level management reporting, budgetin...
Provider: JFAM SYNERGY (PTE.) LIMITED
This programme will equip learners with the knowledge to be a promoter of service innovation culture and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes and evaluate the success of the implemented service innovation ideas and facilitate these towards implementa...
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations.OBJECTIVEThis advanced-level workshop aims to approach the concept of service evaluation through the Mystery Shopping con...
service Management Retail Management
How many times have you walked into a store and wished you received better service? In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience. You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.Acquire know...
Equipping learners in service jobs and environments with the mindset to engage in service innovation initiatives, this programme aims to cultivate a service innovation mindset by first providing them the fundamentals and need for service innovation. Learners will attain the ability to identify innovation opportunities and generate ideas in the areas of transforming their customer experiences. Serv...
In a highly competitive retail environment, great service can make or break a business. And great service do not happen by chance but by putting in place plans and initiatives to ensure that the organisation continues to meet and exceed consumer’s ever-increasing expectations.OBJECTIVEThis 2-day advanced-level workshop aims to assist mid-level managers, human resource & training & development pr...
How many times have you walked into a store and wished you received better service?In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience.You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.Acquire knowledge and sk...
If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform. This course focuses on building strong organisational service excellence, innovative mindsets as well as positive and progressive company culture, systems and processes that transform customer experienceDemonstrate the...