About this Course
The Certified Service Professional (CSP) WSQ course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional. CSP WSQ course revolves around delivering excellent, customised and personalised service, how to interact with customers/ guests as well as how to exceed service standards.
Teacher:Student ratio is 1:20
Who Should Attend
This course is suitable for individuals who are seeking a career in any of the sectors below:
- Hotel and Accomodation Service
- Gaming
- Spa & Wellness
- Food & Beverage
- Tour & Travel Services
- Attractions
- Retail
- MICE
Pre- Requisites
- Possess Grade 'C6' in English at GCE 'O' level
OR
- Possess Grade 'C5' in English at GCE 'N' level
OR
- Level 4 in the Employability Skills Systems (ESS) Workplace Literacy module in at least 2 modalities.
Course Outline
The topics covered include:
- Think like a service professional!
- Get ready to create memorable moments
- Put up a great show
- Know your products and services
- Know your customer requirements
- Know your organisation's systems and standards
- Deliver the 10 GEMS
- Go the extra mile
- Handle service breakdowns & recovery
- Resolve team problems
- Communicate with team members
- Build customer loyalty
- Utilise customer records
- Seek customer feedback and improve service standards
Training Methods
- Mini Lectures
- Group Discussion
- Independent Learning Session (eg. Case Studies and Games)
- Mutual Sharing and Feedback sessions
- Group and Individual Exercises (eg .Role Playing)
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider NEXT U PTE. LTD.
- Course Category Business
- Course Price $650
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