About this Course

This programme will equip learners with the knowledge to be a promoter of service innovation culture and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes and evaluate the success of the implemented service innovation ideas and facilitate these towards implementation. These special approaches enable their organisation, teams and individuals to be remembered by customers.

Course Objectives

At the end of the programme, participants will be able to :

• Promote a service innovation culture within the organisation
  
• Lead teams in generating service innovation ideas which are in line with the organisation's evaluation criteria
  
• Facilitate the implementation of service innovation ideas at the workplace
  
• Evaluate success of implemented service innovation ideas
  

Who Should Attend

Managers from various service industry sectors, such as Retail, Personal Transportation Services, Tourism Hotel and Accommodation Services and the Food and Beverage industries.

Pre-requisites

N.A

Course Duration

16 hours / Full Time

Course Outline

My Role in Fostering Service Innovation

In this segment, service innovation culture will be introduced through exciting examples and case studies from successful innovation service brands. Learners will also learn to identify work practices and procedures where service innovation can take place at their organisations. Most importantly, they will gain awareness of the characteristics, attributes and behaviours of a leader in service innovation.

My Role in Fostering Service Innovation - Facilitate and Evaluate 

In this segment, learners will learn to identify service innovation opportunities through SWOT analysis and thereafter create a business plan to implement the service innovation ideas. They will also identify methods to evaluate the success of the implemented service innovation idea.

My Role in Fostering Service Innovation - Lead

In this segment, useful ways and tools to facilitate and support the generation of service innovation ideas will be  shared. Learners will also be equipped with the knowledge and skills to evaluate and select the innovation ideas and facilitate them.

Medium of Instruction & Trainer : Trainee Ratio

English

Trainer : Trainee Ratio is 1:24

Mode of Assessment

Participants would be assessed through course assessment exercises

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this training and assessment package will be awarded with a Statement of Attainment (SOA) awarded by WDA

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