About this Course

If you are working at an organisation that intends to adopt a holistic whole company training approach for your staff, our Service Excellence WSQ will provide you the platform. 

This course focuses on building strong organisational service excellence, innovative mindsets as well as positive and progressive company culture, systems and processes that transform customer experience.

• Coach for Service Performance
  
• Establish Relationships for Customer Confidence
  
• Manage Service Performance
  
• Manage a Diverse Service Environment
  
• Acquire Industry Knowledge
  

Modules

• Role Model the Service Vision
• Manage Operations for Service Excellence
• Coach for Service Performance
• Manage a Diverse Service Environment
• Establish Relationships for Customer Confidence
• Manage Service Performance
  

Who should attend:

• Customer Service Representative
  
• Call Centre Officers
  
• Service Crew
  
• Team Leaders/Supervisors
  
• Branch/Store Assistant Managers
  

Prerequisites:

• Singaporean/PR
  
• At least 18 years old
  
• O/N level credit in English / WPLN level 3
  
• Participant must sit for 
  
• C-Vat Test (20 min) compulsory
  

Schedule 

Weekdays:

7.00pm – 10.00pm

Weekends:

9.00am – 6.00pm

Elective

Acquire Industry Knowledge

Participants need to complete 2 more electives to obtain the qualification. 

The electives can be taken from Level 1 or Level 4 modules of the Service Excellence Competency Framework or electives from other WSQ frameworks.

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