About this Course
Solving tough problems requires the ability to identify the true root of issues, analyse possible causes, create alternative options, determine the most feasible one and implement it. A systematic approach will give you the techniques to resolve the problem in a creative way.
This two-day problem-solving workshop will help participants enhance their skills to find sustainable solutions and learn new ways of problem-solving methods to achieve win-win results for involved parties.
Objectives
Upon completion of this workshop, participants will be able to;
- Identify problems using appropriate tools and techniques
- Generate creative ideas that will evolve into multiple solutions addressing workplace problems
- Evaluate suggested solutions and identify the most feasible one for implementation
- Draw out complete implementation action plans to resolve workplace problems
Target Audience
Anyone who is or will be involved in problem-solving and need to generate multiple creative solutions to problems will benefit from this course
Duration
Two days
Curriculum
- Introduction to Problem Solving
- Key Terms and Definitions
- Common Symptoms; Problem relating to and Affecting Others and Impact on Organisation
- Group Discussion
- Scenario
- Information gathering on perceives problem
Scenario
- Identifying Root Causes
Three Methods
- Group discussions
- Generating “Solution Ideas” using Creative Thinking
- What is Creative Thinking
- Differences Between Analytical Thinking and Creative Thinking
- Three Ways of Turning Mind Towards Creativity
- Analytical versus Creative Problem Solving
- Flow chart
- FFA
- Seven Rules of Brainstorming
- ‘How to’ Concept
- Scamper Technique
- What if Statements
- Three Breaking Though Patterns
- Idea Cyclone
- Lotus Blossom Technique
- Group Discussions
- Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem
- Testing the Solutions Using Four R’s
- Setting and Using Criteria’s
- Decision Matrix
- Group Discussion
- Implementation, Action Plan and Follow–up
- Group Discussion
Methodologies
Interactive sessions using adult learning principles, group discussion and presentation
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider Management Development Institute of Singapore (MDIS)
- Course Category People
- Course Price n/a
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