About this Course

Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.

Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

Objectives

Upon completion of this workshop, participants will be able to;

• Recognise conflicts and their escalation over time so you can address them more effectively ( Anatomy of conflicts )
  
• Select an appropriate conflict resolution style based on your needs to get maximum results ( Handling conflicts)
  
• Manage your emotions and influence others emotionally when in conflicts ( Manage emotions)
  
• Recognise tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing ( Conflict Resolver )
  
• Negotiate towards a win/win outcome ( Negotiation )
  

Target Audience

For any level of staff in an Organisation

Duration

One day

Curriculum

• Anatomy of Conflicts
  
• Definition of Conflict
  
• What is Good or Bad About Conflicts?
  
• Sources of Conflict
  
• Three Rational Possibilities of When Conflict
  
• Life Cycle of Conflicts – Four Stages
  
• Signs of Escalation
  
• Eight Tips on De-Escalating Conflicts
  
• Individual Self-Assessment
  
• Group Activity
  
• Handling Conflicts
  
• Five Conflict Resolution Styles
  
• Three Ways of Managing Conflicts
  
• Conflict Resolution Formula – Six Step Approach
  
• Individual Self-Assessment
  
• Group Activities
  
• Managing Emotions
  
• Five Emotional Conflicts
  
• Four Anger Management Tips
  
• “I Feel” Formula
  
• Group Activities
  
• Conflict Resolver
  
• Five  Conflict Resolution Tactical Approaches
  
• How to Respond to Such Approaches When Used On You?
  
• Negotiation
  
• What is Negotiation?
  
• Eight Suggested Steps in Negotiation
  
• Seven Guidelines to Observe in a Negotiation
  
• Nine Mistakes to Avoid
  
• Six Simple Rules to Follow
  
• Group Activity
  

Methodologies

Interactive using adult learning principles, scenarios, group discussion activities with presentation and individual self-assessment.

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