About this Course

Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as Managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and business unit.

Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. The Emotional Intelligence (commonly known as EQ) as a tool is critical for the success in the workplace.   

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the elements of Emotional Intelligence (EQ)
  
• Know how feelings and emotions affect performance
  
• Manage feedback, continuous learning and personal development more effectively
  
• Seek and develop innovative ideas to work problems
  
• Adopt a higher level of performance orientation at the workplace
  
• Use the skills to cooperate and collaborate more effectively to achieve the organisational and personal goals
  

Target Audience

Administrators, Managers, Supervisors and Team Leaders who are interested in managing themselves and others more effectively will find this workshop very useful.

Duration

Two days

Curriculum

Understanding Management Concepts and Principles

• The Functions of Management
  
• Managing Resources
  
• Managerial Skills
  

Emotional Intelligence

• Individual Assessment
  
• Dimensions:
  
• Understanding Self Awareness
  
• Self-Management For Peak Performance
  
• Motivation
  
• Empathy (Social Awareness)
  
• Social Skills
  

Practicing EQ Skills@Work

• Self-Awareness Through Reflection and Feedback
  
• Building and Sustaining Self-Confidence
  
• Recognising The Power of  Personal Goals and Desires
  
• Motivation at Work
  
• Motivation Practices
  

Social Awareness and Social Relationship

• Getting Connected With People
  
• Learning To Sense Feelings and Needs of Others
  

Team Concept

• Understanding Team Concept
  
• Why Teams Fail?
  
• Features of Effective Teams
  
• Why Care About Commitment and Trust?
  
• Harnessing The Power of Creativity and Innovation
  
• Profiling Team Members
  

Building An Effective Team

• Aligning Team Activities to Organisational Goals
  
• Development Plan for Team Members
  
• Building Trust
  
• Best Team Building Practices
  
• Managing Decisions in Teams
  

Communication@Work

• Communication Models
  
• Best Communication Practices
  
• Managing Communication Barriers in Teams
  
• Managing Feedback
  
• Role Play and Group Work
  

Conflicts and Team

• Origin of Conflict
  
• Tactics for Managing Conflict
  
• Managing Emotions During Conflict
  

Methodology

The trainer will use a variety of training methods including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play.  Videos clips will be used to highlight key concepts

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