About this Course
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.
This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work.
Objectives
Upon completion of this workshop, participants will be able to;
- Overcome barriers to effective communication
- Be more self-aware and communicate better
- Understand that listening is the key to effective communication
- Understand communication strategies
- Give and receive feedback
- Apply the skills in a working environment
Target Audience
Front line Service Staff, Support Staff, Secretaries, Personal Assistants and anyone who would like to improve their communication skills in the office.
Duration
Two days
Curriculum
The Importance of Good Communication Skills
- The Communication Quiz – Am I communicating effectively?
- Video: Results Driven Communication
Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 1)
Sending Effective Messages Through:
- Verbal Language: Communicating through better choices of words
- Body Language in Communication: The Positive and Negative Body Language We Communicate
- Our tone of Voice and its Impact on Others
Discovering My Communication Style (Part 1)
- What Style am I?
- My Communication Style and how it affects others
Discovering My Communication Style (Part 2)
- Adapting My Communication Style to others
- Using My Communication Style to add value to the team
Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 2) - Receiving Effective Messages
Active Listening Skills
- Understanding the intent of the message
- Listening Strategies
Paraphrasing Skills
- Is that what you said?
Feedback Skills
- Giving positive feedback – The REDR technique
- Giving negative feedback – The AID Model
- Receiving feedback
Questioning Skills
- Asking the right questions to get to the heart of the matter
Methodologies
This interactive workshop will be conducted with a good blend of short lectures, group discussions, self discovery questionnaires, videos, interactive activities and practices.
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider Management Development Institute of Singapore (MDIS)
- Course Category People
- Course Price n/a
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