Effective Communication for Better Workplace Efficiency

  

About this Course

In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.

This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work. 

Objectives

Upon completion of this workshop, participants will be able to;

  • Overcome barriers to effective communication
  • Be more self-aware and communicate better
  • Understand that listening is the key to effective communication
  • Understand communication strategies
  • Give and receive feedback
  • Apply the skills in a working environment

Target Audience

Front line Service Staff, Support Staff, Secretaries, Personal Assistants and anyone who would like to improve their communication skills in the office.

Duration

Two days

Curriculum

The Importance of Good Communication Skills

  • The Communication Quiz – Am I communicating effectively?
  • Video: Results Driven Communication

Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 1)

Sending Effective Messages Through:

  • Verbal Language: Communicating through better choices of words
  • Body Language in Communication:  The Positive and Negative Body Language We Communicate
  • Our tone of Voice and its Impact on Others

Discovering My Communication Style (Part 1)

  • What Style am I?
  • My Communication Style and how it affects others

Discovering My Communication Style (Part 2)

  • Adapting My Communication Style to others
  • Using My Communication Style to add value to the team

Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others (Part 2) - Receiving Effective Messages

Active Listening Skills

  • Understanding the intent of the message
  • Listening Strategies

Paraphrasing Skills

  • Is that what you said?

Feedback Skills

  • Giving positive feedback – The REDR technique
  • Giving negative feedback – The AID Model
  • Receiving feedback

Questioning Skills

  • Asking the right questions to get to the heart of the matter

Methodologies

This interactive workshop will be conducted with a good blend of short lectures, group discussions, self discovery questionnaires, videos, interactive activities and practices.

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