About this Course

We meet difficult people all the time.  At best, such people can make life stressful and unpleasant.  At worst they can keep you from achieving important goals especially at the workplace.  Besides confrontation, there are other ways to win these people over by being persuasive to use our influence and turn conflict into co-operation.

Objectives

Upon completion of this workshop, participants will be able to;

• Assess how difficult people think and act
  
• Understand different type of difficult people
  
• Understand reasons why people are  difficult and why conflict / difference occur
  
• Employing winning strategies when dealing with the various types of difficult people
  
• Obtain tips as to how to deal with each of them
  

Target Audience

Managers, Supervisors and Executives from all industries.

Duration

Two days

Curriculum

• Understanding Self and Others
  
• Self-Analysis: Am I a Difficult Person?
  
• What Makes People Difficult
  
• What Caused Negative Behaviours in People?
  
• Types of Difficult People                                         
  
• Winning Strategies for Each Type                                                  
  
• Winning in Difficult Situations - Customer Service, Discipline, Performance Appraisal, Managing Change, Managing Subordinates and Teams
  

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