Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Personal Services
Course ObjectivesAt the end of the training programme, the student will be able to explain service etiquette:Projecting a professional imageMeeting pleasantriesAttending to customersParting pleasantriesPre-Requisite(s)Local course participants must possess any one of the following entry requirements in order to be eligible for Nitec Examinations.Complete GCE ‘N’ level or are holding a Nitec ce...
Provider: 1939 ART ACADEMY PRIVATE LIMITED
Food and Beverages
The objective of the Diploma in Food & Beverage and Catering Management is to develop student knowledge in the field of food and beverage services and catering management with strong emphasis on practical skills and requisite knowledge and understanding in the junior to mid-level managerial roles in the Food and Beverage and Catering Management context.Objectives and Expected Outco...
Provider: ICAS TRAINING AND EDUCATION COLLEGE (ICASTEC) PTE. LTD.
Human Resource Management Employment and Recruitment
As reported in the Straits Times dated 4 May 2014, companies faced with manpower crunch are offering bonuses, medical benefits and even supermarket vouchers to attract and retain part workers. Also, as stated in the media, part-timers work less than 35 hours a week and are entitled to rest days, overtime pay and pro-rated leave. Question is can part-timers work overtime, hence, work more than 35 h...
Provider: HR LAW ACADEMY PTE. LTD.
The objective of the Certificate in Food & Beverage and Catering Operation is to develop student knowledge in the field of food and beverage services and catering with strong emphasis on practical skills and requisite knowledge and understanding in the operational level in the Food and Beverage Service and Catering Operations.Objectives and Expected OutcomesAt the end of the programme, the...
The objective of the Certificate in Patisserie is to develop student knowledge in the field of patisserie with strong emphasis on practical skills and requisite knowledge and understanding in the operational level in the pastry kitchen environment.Objectives and Expected OutcomesAt the end of the programme, the students will have acquired:Fundamental skills in pastry and baking o...
This unit addresses the skills and knowledge required to develop and implement an organisation’s international compensation programme. It covers aligning the programme to organisation and country specific requirements and measuring its effectiveness1. Develop processes for the delivery of an international compensation programme2. Facilitate the implementation of the international compensation pr...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to enhance organisational effectiveness. It covers identifying aspects of organisation performance for inclusion in the programme, the development of systems and processes to support the evaluation of areas for improvement, and the development of improvement strategies. 1. Identify systems for evaluating organisational effectiveness...
This unit addresses the skills and knowledge required to measure organisational climate. It covers conducting assessments and surveys and benchmarking against other best practices.1. Prepare for organisational climate assessment2. Implement organisation climate assessment3. Analyse and interpret assessment resultsLearning Outcomes1. Prepare for organizational climate assessmentReview organisationa...
This unit addresses the skills and knowledge required to provide information about people management/human capital services.It covers clarifying information required by internal and external customers and retrieving people management/human capital information.1. Receive people management/human capital information request 2. Access people management/human capital information3. Provide request...
This unit addresses the skills and knowledge required to develop career planning processes within an organisation. It covers the development and monitoring of career planning strategies.1. Develop career planning strategies2. Facilitate the implementation of career planning strategies3. Monitor implementation of career planning strategiesLearning Outcomes1. Develop career planning strategiesReview...
This unit addresses the skills and knowledge required to manage budgets and finances within a people management/human capital environment. It covers budget creation, monitoring and the reporting of outcomes.1. Create budgets for people management/human capital functions2. Monitor and control activities against financial plans3. Report on outcomes of budgets and financial plansModule Design1. Creat...
This unit addresses the skills and knowledge required to implement employment, retention and re-employment strategies for an ageing workforce. It covers assessing requirements for older employees and how these can be implemented to support employment, retention and employment of this demographic.1. Implement work design strategies for older employees2. Implement employment strategies for older emp...
Productivity & Innovation
This unit addresses the skills and knowledge required to promote innovative work practices in the delivery of people management/human capital services. It covers the identification of opportunities for innovation and processes for its promotion and implementation.1. Identify opportunities to enhance people management/human capital service delivery2. Lead people management/human capital team’s co...
This unit addresses the skills and knowledge required to ensure that human resource strategies are aligned to the needs of the business. It covers human resource participation in the development of organisation strategy, as well as managing broader consultative processes within the organisation.1. Represent the people management/human capital function in organisation strategy development2.&nb...
This unit addresses the skills and knowledge required to participate as an active and effective member of a team. It covers team planning, demonstrating co-operation and commitment to team objectives.1. Contribute to team planning2. Demonstrate cooperation and commitment to team members3. Support team membersLearning Outcomes1. Contribute to team planningParticipate in team planning activities to ...
This unit addresses the skills and knowledge required to manage projects and can be applied to all types of projects. It covers defining the project’s scope, developing a project plan, managing the project and implementing finalisation activities. 1. Define project scope2. Develop project plan 3. Manage project implementation activities4. Review and finalise projectLearning Outc...
This unit addresses the skills and knowledge required to provide support to organisational events. It covers the planning, implementation and closeout of a range of events and activities.1. Participate in event planning and set up2. Conduct promotional activities3. Follow up with post event activitiesLearning Outcomes1. Participate in event planning and setupIdentify costs and resource requirement...
This unit addresses the skills and knowledge required to address risks, crisis and other contingency situations affecting the people management/human capital of an organisation. It covers the identification of risk and the preparation and monitoring of mitigation plans1. Identify sources of risk2. Prepare risk mitigation plans3. Monitor and report on effectiveness of risk controls and contingency ...
This unit addresses the skills and knowledge required to devise organisational responses to national strategic manpower initiatives. It covers ensuring national strategic initiatives are understood, analysing current practices and devising implementation strategies.1. Identify national manpower initiatives applicable to organisation2. Review organisational implications of implementation of natio...
This unit addresses the knowledge and application skills to develop a broad policy framework to support the successful implementation of organisational human resource (HR) objectives. It includes the review, development and evaluation of HR framework, policies and procedures, development of communication and implementation plans and consultation with key stakeholders to support the implementation ...