Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
Learn how to move customers up the loyalty ladder Discover how angry customers can damage any organization Appreciate the value of loyal customers and colleagues Discover why fixing problems is not enough when things go wrong Recognize the three key steps you must take to earn higher levels of loyalty Discover the benefits of customer complainers and complaints Learn how to st...
Provider: CAPELLE ACADEMY PTE. LTD.
Human Resource Management Employment and Recruitment
At the end of the program, participants will be able to: negotiate effectively by adopting a set of key principles; apply strategy and tactics to manage different situations; manage the negotiating process flexibly, creatively, confidently by exploring all the essential negotiating variables; manage information flow skillfully as an integral part of managing the negotiating process; ...
Leadership and People Management
At the end of the program, participants should be able to : ¿- Establish working relationships with network members to improve knowledge sharing and network opportunities ¿- Pursue collaborative opportunities that will support beneficial outcomes ¿- Build trust and enhance commitment ¿- Develop systems and processes that support organizational diversity strategies ¿- Monitor the implementatio...
At the end of this programme, participants will be able to : facilitate implementation of organisation strategies; promote compliance with corporate governance requirements;a understand and enhance their personal role and style effectiveness; adopt a systematic approach to leading people; enhance their skills in giving instructions, coaching, delegating, managing poor commitment and...
In a knowledge economy, information is one of the most value enterprise assets. Data is rationalised to create information. Information is rationalized to create knowledge and knowledge is the basis for wisdom, supplementary by intuition, in decision making. Data Governance refers to the operating disciplines for managing data and information as a key enterprise asset. This operating discipline in...
Provider: Institute of Systems Science, NUS
The Diploma in Business Administration (Human Resource Management) is designed for those who want to acquire skills in formulating and implementing human resource policies and practices. The programme will also impart skills in the area of HR Management and Administration vis-à-vis the business functions in their organisations. At the end of this programme, students will be able to: Understand t...
Provider: PSB ACADEMY PTE. LTD.
Course DescriptionFor many managers, more than 50% of your daily time is spent in meetings. If not managed properly, your meetings become situation s where minutes are taken, hours are wasted! Come to this highly-interactive, best practices shared programme. Be equipped with a ‘Toolkit’ of skills that ensure communication success – look professional, sound confident, appear organised, and ma...
Provider: ACES LEARNING HUB PTE. LTD.
Course Synopsis Project Leadership, Management and Communications is an interactive course designed to provide a solid foundation in key leadership competencies and to afford you the opportunity for a truly transformational leadership experience. As a participant, you will complete a self-assessment of your leadership skills, then master the basics of these leadership competencies: setting direct...
Provider: BOCA PERFORMANCE IMPROVEMENT ASIA PTE. LTD.
The purpose of the programme is to: Introduce participants to the basic concepts and elements in organising conferences Raise the standards of professionalism and service quality through additional knowledge and experience gained about the conference management industry in Singapore Understand the practical applications of concepts i.e. marketing, budgeting, programming
Provider: Singapore Association of Convention & Exhibition Organizers & Suppliers (SACEOS)
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
Provide the participants with the understanding of strategic approach to total reward design and management. Equip the participants with basic justification and use of techniques in the management of budget control and communication. Develop the participants’ knowledge of benchmark pay system.
Provide the participants with the understanding of total reward design for key position-holders in overseas location. Equip the participants with basic justification and use of techniques in the management of budget control and communication. Develop the participants’ awareness of cultural dimension as influencer.
This two-day workshop is designed to provide the participants with a structured and practical approach to understanding, assessing and managing business risks from a HR perspective. They will be equipped with an integrated set of frameworks, tools and hands-on experience to better: define and understand multi-faceted business risks, understand the different stakeholders and their requirements, i...
Understand the rationale of Singapore’s foreign manpower policy Learn about the procedures and substantive requirements under the FMA Interpret the obligations of stakeholders such as employers, agencies and foreign employees Recognize the links of the FMA with other legal frameworks such as the Immigration Act and the Employment Act
To understand the importance of counselling in the workplace To ensure participants understand the role of counselling and responsibilities of HR professionals as counsellors, and the importance of each one. To identify the skills involved in counselling employees, specifically in employees’ grievances, inter-personal conflicts, family-related, attitude/behaviour, emotional/psychological and dis...
The course is designed and structured to cover the following key aspects of cost management and estimating: • Cost planning and Control Techniques The need for cost planning and control, budgets and budgetary control, owner’s feasibility studies, project cash flow forecasting; Principles and techniques of cost planning during inception, scheme design stages including elemental cost analysis an...
Provider: SINGAPORE INSTITUTE OF SURVEYORS AND VALUERS
To provide learners with the skills and knowledge required to implement effective risk assessment (RA) in their workplaces. Learners will learn to adopt a systematic methodology in developing appropriate control initiatives with reference to the Code of Practice on Workplace Safety and Health Risk Management. Upon completion of this course, learners will understand the legal requirements, be able ...
Provider: Singapore Institution of Safety Officers (SISO)
Strategic procurement management offers a great opportunity to improve a firm’s competitive position. As the average industrial firm spends close to 60 percent of its sales value on materials, services and capital equipment, any advantage gained through strategic and tactical procurement can contribute to the firm’s competitive position in the global marketplace. This programme aims to provide...
Provider: SIPMM PTE. LTD.
Understand of the right “Service Culture” of every organization. “Service Culture” is determined by how people Think, Act & View service around them. It refers to how participant provides service to customers (both internally and externally) This translates to, when providing service to customers, the participant needs to learn what action or behavior is accepted by the com...
Provider: STERLING CAMPUS PRIVATE LIMITED