Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
On 3 November 2014, the Singapore Parliament introduced amendments to the Industrial Relations Act (IRA) to allow greater trade union representation for Professionals, Managers and Executives (PMEs), except those with specific responsibilities. In addition, on 26 November 2014, the tripartite partners namely the Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and Singapore Nation...
Provider: HR LAW ACADEMY PTE. LTD.
The Employment Act is the key legislation that governs employer and employee relationship in Singapore. It forms the basis for employee and employer’s working terms and conditions and rights and obligations of employment.The Ministry of Manpower (MOM) has announced changes to the Employment Act Singapore (EA) which will ensure better protection for Professionals, Managers and Executives (PM...
Education and Training
Course OverviewThis Competency Unit enables the learner to acquire skills and knowledge to support children/students with special needs effectively in a setting within early childhood education centres, primary schools, student care centres and disability service centres.Course Learning OutcomesEquip educators with the necessary skills to work with children / students with special needsSupport lea...
Provider: ASIAN INTERNATIONAL COLLEGE PTE. LTD.
Customer Service
It is important for us to be easily recognized, likable and trusted in a short period of time during business networking, meeting with clients or at work. To reach this goal, we need to have an image that reflects our best qualities and communicate who we are. This seminar gives you some basic guidelines on how you can be who you are and be respected by others at a professional level.Outline:Impor...
Provider: HRM SKILLS PTE. LTD.
Do you ever ask, "What have I done today?" Do you start the day with high hopes for accomplishing your goals but leave the workday feeling you didn't accomplish anything? Well it's time to take back control of your day and accomplish more with your time. This seminar gives you the basic and yet practical time management techniques for managing time and making it work for youOutline:Understanding T...
Aims:1. To explore the elements of acting2. To provide an opportunity for the participants to create and perform in a skit3. To explore character creation in a performance4. To provide an opportunity for drama improvisation5. To provide teachers some basic acting / improvisational skills they can use in the classroomObjectives:At the end of the workshop, participants1. will be able to create a sce...
Provider: Association for Early Childhood Educators (Singapore)
Being in a supervisory role creates a whole new set of challenges for the individual. Supervisors, team leaders and new managers need to build a new set of non-technical skills to add to their current expertise in order get the best out of their people. They have to be equipped with a set of skills and best practices that will ensure that they get the best performance from their staff in a confide...
Since 2007, employees from more than two hundred companies and organizations from the government and private sector have attended this professional HR certification program which is considered beneficial by both employers and employees in the HR profession.This industry oriented competency-based certification is the 1st HR Certification Program launched in Singapore and it covers the main human re...
Provider: HRSINGAPORE PTE. LTD.
Human Resource Management
The Philippines has a strong economic performance and robust growth outlook. The country offers unique and sustainable growth with GDP expected within the range from 6% to 7% in 2015. Growth areas anticipated are from manufacturing, construction and services industries as the global economy slowly recovers. An improving business environment, encouraging government industry incentives and highly co...
Provider: Care Corner Training Association
Deliver service to customers. Respond to customer issues/complaints. Handle exchanges, returns and refunds.
Provider: CARRIE ACADEMY INTERNATIONAL PTE. LTD.
The Service Excellence WSQ Supervisory modules provide the participants with skills and knowledge to lead and coach service team with confidence; and improve relationships with customers by applying effective communication techniques and understanding the types of service behaviours that truly make an exceptional difference to the customers. Participants will also learn to encourage and coordinate...
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This course is a management level qualification requiring trainees to complete those individual modules they require for particular job roles. Each unit will be taken as individual option. Trainees will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism/F&B Industry.
Provider: Association of Singapore Attractions
On successful completion of this unit, the participant will have the knowledge and application skills to recognise the elements & principles of design. The unit covers skills & techniques to recognise the principles & elements of design & colour harmony in nature, art work & floristry. The skill of drawing & sketching will enhance the florist’s ability to prepare simple graphic illustrations of ...
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
Course Content Upon completion of the modules a competent individual must be able to successfully perform the following: Compulsory Core Units Measure, Monitor and Report WSH Performance (WPCA302C-2) Plan and conduct WSH inspection to determine conformity with acceptable WSH conditions and behaviours in accordance with organisational procedures Report findings on non-conformance WSH conditi...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.
Business Process Reengineering (BPR) is a structured approach to radically change an organizations processes, its information systems and its business functions to achieve quantum leap improvements. Organizations cannot fully exploit the capabilities of current IT systems without reengineering their business processes at the same time. Conducting BPR for a business requires more than technical k...
Provider: Institute of Systems Science, NUS
This course addresses the knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges. Course Content 1) Develop knowledge of organizations product or service offerings and customer profile 2) Establish customer...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Quality Management (39 hrs) This module enhances participants understanding of the increasing emphasis on quality management in the healthcare environment. Participants will be given opportunity to learn the philosophy, knowledge and skills of continuous quality improvement, teamwork and interdisciplinary work. They will explore strategies to manage resource and services more effectively without...
Provider: Nanyang Polytechnic
Confined space entry presents a myriad of concerns, including pre-entry evaluation of the space, atmospheric and physical hazards during the entry and finally rescue procedures in the event of an emergency. The number of fatalities involving confined spaces is staggering, especially when considering that in many confined space accidents, the rescuer may be the second victim. From 2007 to 2010, c...
Provider: Ngee Ann Polytechnic