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Establish Relationships for Customer Confidence

  

About this Course

This course addresses the knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges. Course Content 1) Develop knowledge of organization’s product or service offerings and customer profile 2) Establish customer rapport to build customer confidence in accordance with the organization’s guidelines 3) Provide post-sales follow up in accordance with the organization’s guidelines 4) Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organization

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