About this Course

Being in a supervisory role creates a whole new set of challenges for the individual. Supervisors, team leaders and new managers need to build a new set of non-technical skills to add to their current expertise in order get the best out of their people. They have to be equipped with a set of skills and best practices that will ensure that they get the best performance from their staff in a confident and competent manner.

The one-day training provides participants with the essential people supervisory skill sets to enhance their competency as supervisors, and help them achieve greater personal and organisational productivity through the effective management of people.

Objectives

By the end of this workshop, participants will be able to:

• Identify the key roles of a Supervisor
  
• Build professional relationships with team members
  
• Apply the strategies and techniques to improve motivation and performance of team members
  

Outline

1.Key Roles of a Supervisor

• Traditional roles of Planner, Organiser, Director and Controller
  
• New roles of Leader and Motivator
  

2.Behavioural and Thinking Styles

• Matching the styles to open up lines of communication
  

3.Achieving Results through People

• The performance equation
  
• Setting goals and managing performance
  
• Effective performance feedback
  

4.Developing your Team

• Collaborative problem-solving and decision-making
  
• Situational approach to people development
  

5.Summary and Action Planning

Who should attend

Supervisors, Section Leaders, Line Leaders, Newly promoted Managers

Methodology

Games, discussion groups, role plays, practical exercises and presentations will be used to enhance learning and encourage participation.

Duration:

Time 9am - 5pm

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