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Telephone Techniques for Receptionists & Admin Staff
· Understand the importance of projecting a positive and professional telephone image · Learn how to power up your telephone manners with fundamental telephone skills · Learn to be clear, concise, consistent and courteous over the telephone · Exercise active listening to determine accurately the needs of your customers · Be able to ident...
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Telescopic Handler Operation
COURSE OBJECTIVES This course aims to equip both new and inexperienced workers with the knowledge and skills on the safe operation and basic maintenance of the telescopic handler. ...
Provider: Building and Construction Authority
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Tender Evaluation & Contract Administration
Tenders – managed well, there are vast business potential and opportunities to be tapped. Managing tenders effectively has become increasingly challenging in current era, where manifestation of sound corporate governance assures sustainability. This two-day programme is designed to provide the focus on all the key issues that affect the success or failure of tender planning, eval...
Provider: SIPMM PTE. LTD.
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Tendering, Cost Estimation and Risk Analysis for Project Manager (21 PDUs)
This course is designed for sales personnel, bid managers, project personnel and technical consultants responsible for responding to tenders. The course aims to prepare the participants with the necessary knowledge and skills in reviewing tender documents, understanding thoroughly the requirements of the tender and, thereby, conducting a complete and accurate scoping of the requ...
Provider:
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Termination, Dismissals, Retrenchment & Transfers
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Terrarium and Life Plant Design
A Terrarium is a miniature landscape with living plants, course includes information and hands on practices on creation of miniature landscape.
Topics covered includes:
- Selection of plants
- Selection of container
- Use of soils, pebbles and other materials for plants
- Selection of other decorative ornament
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Test-taking Skills for IELTS
Contents
• Enabling student to familiar with the IELTS/ TOEFL test format
• Explaining the requirements of the IELTS/ TOEFL Listening section to enable them to develop ability to raise the Listening score
• Explaining the requirements of the IELTS/ TOEFL Reading section so as to develop ability to raise the Reading score
•...
Provider: JE EDUCATIONAL COLLEGE PTE. LTD.
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Testing Business Continuity Exercises
Course Description
Developing and conducting effective tests and exercises is a necessary and key element in Business Continuity Management (BCM) program management. BC project managers and coordinators are required carry out the tasks in these stages...
Provider: BCMI PTE. LTD.
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The 360 Degree Leader
Leadership and People Management
Start gaining influence as a leader, Regardless of your position in your organization, practicing effective self-leadership sets the stage and is a significant foundation for all other types of leadership to follow. Based on John Maxwell's book "The 360 Leader", assess your current relationship with your leaders and identify ways to develop better chemistry...
Provider: NEXT U PTE. LTD.
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The 5 Levels of Leadership
Leadership and People Management
Move from title driven positional leadership to true influence. Improve your leadership skills and better relate to those you lead!
Built upon the foundational principles from John C. Maxwell’s best-seller The “5 Levels of Leadership”, explore the 5 Levels and how they impact individuals, teams and organisations...
Provider: NEXT U PTE. LTD.
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The 7-Ups to Personal Effectiveness
Success is not easily defined. To many people, success may mean a strong marriage, enough money in the bank and a fulfilling job. Yet, Bill Gates or Lee Kuan Yew will define success differently.
Success is therefore a very personal issue. Most times, people define success by outside definitions. However the definition of success must come from within...
Provider: Management Development Institute of Singapore (MDIS)
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The ABC's of Supervising
Human Resource Management Employment and Recruitment
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Provider: CUSTOMER FIRST SINGAPORE PTE. LTD.
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The Art of Being Assertive
This seminar enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.
Outline:
What is Assertiveness?
- Myths about Assertiveness
- Provider: HRM SKILLS PTE. LTD.
- Myths about Assertiveness
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The Art of Effective Delegation
Whether you are a newly promoted or a veteran leader, you have to direct a team, meet the goals, pursue ideas, project enthusiasm but not enough time. Overloaded with tasks that 'only you' can handle, you never seem to get to the long term planning, staff coaching or other higher level management work that you wold like to do...
Provider: INFINITE ACADEMY PTE. LTD.
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The Art of Influencing and Negotiating Successfully
Human Resource Management Employment and Recruitment
At the end of the 2-day program, you will: Learn how to analyse your and the other party’s power positions. Know your behavioural and conflict management styles. Understand interpersonal skills and how to use it to enhance the negotiating climate. Learn how to use creativity to improve a negotiation outcome. Know how to read verbal and non-verbal signals...
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The Art of Leading and Managing from the Heart
Human Resource Management Employment and Recruitment
Through this program, participants will be able to: Understand why emotional attachment is essential Understand what personality is to develop self-awareness Describe the practice of effective leadership Apply the technique of positive leadership...
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The Art of Personal Branding
Personal Branding is how we market ourselves to others. Many successful people use personal branding as a career strategy for creating value, expert positioning, and as a way to increase audience size and attention and eventually accomplish career success.
Outline:
Understanding Personal Branding
- Provider: HRM SKILLS PTE. LTD.
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The Art of Persuasion at Work
Human Resource Management Employment and Recruitment
The workplace is filled with different personalities, requiring varying interaction methods for harmonious cooperation. Appreciating persuasive abilities at work will allow the participants to better integrate and relate with each other, raising organisation productivity...
Provider: Management Development Institute of Singapore (MDIS)
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The Art of Recovering Debt Using Practical and Legal Methodology
Are you having problems with debt recovery and not sure how to resolve it. Come and learn how debt can be recovered and the art of resolving debts. The focus will be on how companies can recover debt in a more effective and constructive manner. Case studies and practical examples will be used in discussion and analysis...
Provider: INFINITE ACADEMY PTE. LTD.
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The Basics of Project Management for HR Professionals
Human Resource Management Employment and Recruitment
In this current challenging business environment, Human Resource professionals are increasingly called to play a prominent role in the success of a project. Mistakes, in the project management process, can lead to serious damage to the organization including financial, resources, and credibility aspects...
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The Craft of Copywriting
Human Resource Management Employment and Recruitment
This two-day workshop introduces our participants to creative development and the skills of copywriting. The broad based workshop covers advertising and sales writing across a variety of media which includes television, print, radio and digital. Participants can expect to raise their standards of writing and be more aware of how to make a strong and effective communication...
Provider: Management Development Institute of Singapore (MDIS)
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The Crazy Bakery
Kickstart your baking passion with us.
Duration
2.5 hours
...Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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The Crucial Role of Internal Communications for Business Success
Just as our circulation system links our body parts, so too does internal communication link the various departments in an organisation. In similar vein, a malfunction in your body, would have you performing below par, so too will ineffective internal communication result in an organization underperforming...
Provider: Marketing Institute of Singapore
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The Employment Act
The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application...
Provider: EON CONSULTING & TRAINING PTE. LTD.
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The Employment Act and Its Practical Application
The Employment Act (EA) was enacted in 1968. It is Singapore's main labour law that seeks to provide for the basic terms and working conditions for all types of employees except those employed in managerial or executive positions, seamen and domestic workers. It also seeks to ensure reasonable employment standards while balancing businesses' need to stay competitive...
Provider: HRSINGAPORE PTE. LTD.
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The Essentials of Email Writing and Etiquette
Good business writing is essential in today’s dynamic business environment. However, many corporate professionals are not aware that business writing style has evolved over time and still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well...
Provider: Management Development Institute of Singapore (MDIS)
