About this Course
· Understand the importance of projecting a positive and professional telephone image · Learn how to power up your telephone manners with fundamental telephone skills · Learn to be clear, concise, consistent and courteous over the telephone · Exercise active listening to determine accurately the needs of your customers · Be able to identify and manage different callers' behaviours
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- /5 from users
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Course Info
- Course Provider THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
- Course Category Business
- Course Price $321
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