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Manager Course - Work At Height Course for Managers
Work-At-Height Course for Managers is to provide course participants with the requisite Work-at-Height (WAH) knowledge to manage WAH activities so that work is carried out properly and safely. At the end of the course, the participants shall be able to Identify, explain and apply the relevant Workplace Safety and Health (WSH) Legislations / Approved Code of Practice / Singapore Sta...
Provider: GREENSAFE INTERNATIONAL PTE. LTD.
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Managing A Multi Generational WorkForce
With the current business landscape facing problems such as an aging workforce and young workers having different expectations in the workplace, this program will educate and stimulate positive interaction among your people across generations. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, ret...
Provider: IMPRESS TRAINING PTE. LTD.
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Managing And Supporting A Mobility Solution With Citrix XenMobile
Information and Communications
This course provides the skills necessary to manage, support, and troubleshoot a Citrix XenMobile 10 Enterprise environment. Students with limited or no XenMobile experience will gain an understanding of what is required to maintain the components of a XenMobile Enterprise solution...
Provider: NETASSIST SERVICES PTE LTD
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Managing Anger at Work
At work, you may find expression of certain emotions can adversely affect your relationships with others. One such difficult emotion is anger. While anger is natural and healthy, it can become a serious problem if not managed well.
When anger is frequent or overwhelming, it hinders work performance significantly...
Provider: Management Development Institute of Singapore (MDIS)
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Managing App And Desktop Solutions For Citrix XenApp And XenDesktop 7.6
Information and Communications
The Managing App and Desktop Solutions with Citrix XenApp and XenDesktop 7.6 course provides students with the skills required to effectively support a Citrix application and desktop virtualization solution in a Windows Server 2012 R2 environment...
Provider: NETASSIST SERVICES PTE LTD
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Managing Asset Valuation under IFRS/FRS
The seminar covers the following issues:
- The interrelationship between recognition and measurement principles of assets and liabilities
- The various methods and options that are permitted for managing value of assets under accounting Standards
- Provider: Institute of Singapore Chartered Accountants
- The interrelationship between recognition and measurement principles of assets and liabilities
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Managing BCM Programme
DURATION
1 day (Singapore based classes will need to complete an extra 1 Day coursework)
Course Description
Review and maintain business continuity strategies, policies and guidelines
This 2-day course supports the overall organisation business continuity management (BCM) system b...
Provider: BCMI PTE. LTD.
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Managing BCM Project
Course Description
For organisations and practitioners, it is imperative that the Business Continuity Management (BCM) programme must be sustainable. To achieve this, the annual Business Continuity Plan (BCP) project must be properly tracked and managed. It will be of paramount importance for an organisation embarking on the BCM journey and BCP for the first time...
Provider: BCMI PTE. LTD.
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Managing Challenges of Air Freight Forwarding
This one-day course will equip working professionals with relevant knowledge about airfreight forwarding operations. The seminar aims to provide deeper understanding of the concepts and application of air freight in the aircargo industry. This includes the understanding of the airwaybill, airline's functions, roles of ground handling agent, types of airfreight rates, usage of unit ...
Provider: THE LOGISTICS ACADEMY PTE. LTD.
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Managing Challenging Customers Professionally
Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry...
Provider: EON CONSULTING & TRAINING PTE. LTD.
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Managing Change in the Dyanamic Workplace (Manage Change & Manage Training)
Leadership and People Management
See attached...
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Managing Conflict
Leadership and People Management,Education and Training
OVERVIEW
Managing Conflict Workshop helps individuals view conflict as an opportunity instead of an obstacle, so they can create a conflict-positive business environment. The program introduces new methods to help participants diagnose various levels of conflict...
Provider: ODE Consulting
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Managing Conflicts @ Workplace
Human Resource Management Employment and Recruitment
Provider: UP CONSULTANTS
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Managing Contracts
Course Synopsis Project managers, contract managers and other professionals involved in the world of contracts must be able to work effectively together and with customers, contractors and subcontractors to accomplish key organisational objectives. Because contracts are developed in an increasingly complex environment, including the rising use of contracted supplies and services t...
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Managing Customer Complaints and Feedback - Writing with Empathy and Tact
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication. Increasingly, customers will communicate their satisfaction and dissatisfaction through email, feedback forms, letters and social media chann...
Provider: Marketing Institute of Singapore
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Managing Difficult Colleagues and Situations at Work
Just because someone isn’t walking the same path as you, doesn’t mean they’re going the wrong way. People may have very different perspectives on how things should be done, but they may have the same goals. Having differing views can actually help you achieve better results as you complement each other’s talents and aim for synergy of ideas...
Provider: Marketing Institute of Singapore
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Managing Difficult Customers
Administration Customer Service
Why is it important to manage difficult customers positively?
Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.
On the one hand, company policies must be followed; on the other hand, customers demand service and information...
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Managing Difficult Customers
As service providers, we sometime find ourselves facing or handling "difficult customers". When we have to deliver "bad news", say "no" to customers or to people in power, we're often tempted to placate with a "yes". It is indeed a challenge trying to balance the need to be service-oriented and the need to deliver difficult messages to our customers...
Provider: Marketing Institute of Singapore
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Managing Difficult Employee Conversations
In an increasingly fast-paced and dynamic working environment, situations change quickly requiring employees to be nimble, flexible and adaptable. To stay focused and remain relevant, many professionals require feedback on a regular basis. Giving feedback becomes an increasingly critical skill for people managers and HR Leaders both for personal success, and the success of team ...
Provider: Management Development Institute of Singapore (MDIS)
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Managing Emotions in Customer Service
Why is it important to manage emotions in customer service?
Customer care is a delicate issue, and it is also an issue many customer care personnel must deal with under extremely trying circumstances and tight time frames.
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Managing Employee Relations Workshop
This workshop is designed to prepare participants for the challenges of the contemporary workplace. It provides participants with a strategy for managing employee relations relating to Employee Engagement, Flexible Work Practices, Managing Grievances and Managing Misconduct...
Provider: HRSINGAPORE PTE. LTD.
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Managing Employee Relations in Australia
The requirements of the Australian employee relations system are complex and often counter-intuitive creating a high degree of risk particularly for organisations operating across borders. Day-to-day people management throws up challenges for those on the front line and for those in HR whose job is to support them...
Provider: HRSINGAPORE PTE. LTD.
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Managing Expectations of Internal and External Customers
Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this.
But is there good news? Absolutely...
Provider: Management Development Institute of Singapore (MDIS)
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Managing Foreign Manpower Seminar
The Ministry of Manpower (MOM) introduced significant changes to the labour legislations, related regulations and policies, including the Employment of Foreign Manpower Act, Foreign Manpower Policies, and Employment of Foreign Manpower Regulations...
Provider: HRSINGAPORE PTE. LTD.
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Managing Generational Differences At The Workplace
Leadership and People Management,Education and Training
In the last generation, people had one job after graduation and they retired with the same one on the day he received the golden retirement watch.
Today’s workforce, however, is a dynamic and complex mix of Provider: ODE Consulting
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Managing Media Relations
Broadcasting Publishing and Media
This two-day course is designed to help Managers and Executives understand the principles of effective organisational communication. Participants will be introduced to communication strategies and tools such as understanding the media, building a relationship with the media, writing press releases, preparing press kits, organising a press conference, and dealing with media inter...
Provider: Marketing Institute of Singapore
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Managing Office 365 Identities And Services
Information and Communications
This is a 5-day Instructor Led Training (ILT) course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies...
Provider: NETASSIST SERVICES PTE LTD
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Managing Operations in Training Organisations
Changing landscapes, technology and shifting demands are impacting the way and speed in which Training Organisations are evolving. As business strategies evolve, execution of these strategies plays an equal role in ensuring the future success of the business...
Provider: Institute for Adult Learning (IAL)
