About this Course

With the current business landscape facing problems such as an aging workforce and young workers having different expectations in the workplace, this program will educate and stimulate positive interaction among your people across generations. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating your workforce, using the generational differences in a positive way.

Learn the differences across generations and how a proactive human resource and coaching solution can pre-empt current problems from the varied generational perspective. The conflicts are real.  But how can future-orientated organizations use these as areas for learning and growth rather than be negatively affected by them.

One method is to apply management techniques to motivate staff despite their differences. Managers will begin to question how efficient and effective their current actions with regards to managing cross-generational teams. A step-by-step model for managing communications and team rewards will be presented.

From senior executive level to senior-management, this is aimed at participants with a desire to better manage their team and also help integrate the different generations of the workforce to work more effectively as a team.

You will Learn:

“Retain and Recruit” in a new generation of  employees

Learn quick skills for retention and recruitment of Gen Y

Understand key concepts of the Psychology of Motivation

Apply the effective tools which motivate staff. These include Autonomy, Belonging and Competence. As well as what compensation and benefits attract and retain staff

What is motivation and how that links to effective management.

How is your staff learning your corporate culture? What type of feedback works and which falls on deaf ears.

Identify the characteristics of the different generations and how it affects the workplace.

Spot the differences between Veteran, Baby Boomers, Gen X, Gen Y and beyond.

Generic Skills to work with and managing  across generations

A step-by-step model for managing communications and team rewards will be presented. Designing the chain of communication and methods of communication in cross-generational teams.

What is Effective Communication- Setting the Bar high and setting expectations.

Using Solution Focused strategies and learn how to talk with staff and how not to

Managers will learn to use solution-focused coaching to hold health, proactive discussions with challenging staff. This coaching style allows the employee to take responsibility for their part of the issue at the same time allows both manager and subordinate to collaborate on solutions to the issues.

How to create a career development facilitation process with the newer staff

Research studies show what the newer staff require in their onboarding process

Course Durations: 1day

Quick Tip

Before allocating any team project, be mindful of the selection of the members. If you are the team leader, after collaborations and considerations, make it explicit how the communications and products will be delivered etc. Across generations there are different preferences, if you leave it up to their own choice, there will be tension and misunderstanding. A leader must be mindful of diversity (age, gender, culture) and provide direction from the start.

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