Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Education and Training
The “Identification and Classroom Management of Pre-Schoolers with Learning Difficulties” workshop was started in January 2012 to provide participants with interventions suitable for classroom settings when working with children with learning difficulties and empowers participants with the knowledge of available resources within the community. The three-day workshop, conducted monthly at SPD...
Provider: Society for the Physically Disabled
Human Resource Management Employment and Recruitment
Appreciate the limitations of poor communication skills. Identify the main challenges in communication, and how to overcome them. Make great connections by making your first impressions count. Develop your door-opening and paraphrasing skills to make great conversation. Sharpen your active listening skills and make every exchange more productive. Improve your impact through careful speech habits. ...
Provider: ST TRAINING SOLUTIONS PRIVATE LIMITED
Customer Service
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident about tackling difficult people in your work life better understand the root causes of difficulties know how best to react in a range of difficult situations LEARNING OBJECTIVES: Reflect on why people behave the way they do in difficult situations Learn how to adapt the way you react in different contexts Discover strategies to...
Provider: The British Council
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: understand your personal attitude towards change help staff to grasp opportunities and overcome obstacles better lead your team through times of change LEARNING OBJECTIVES: Review the causes and effects of change in business life Examine the role of the manager and other team members in responding to change Evaluate the role of team culture and co...
Contractors are responsible to translate clients’ requirements and consultants’ 2-dimensional drawings into 3-dimensional physical realities. To achieve this, a contractor is required to construct a project plan, which details the prerequisites, costing, workflow, milestones and quality management. Work schedule or timeline is an integral component in all project planning and management. Ea...
Provider: THE SINGAPORE CONTRACTORS ASSOCIATION LIMITED
Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable. Naturally, our response will be one of fear, anger or discouragement. Howev...
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Personal Development
Course OutlineThis course consists of 3 parts:Maintain personal groomingMaintain personal hygieneApply retail etiquette in dealing with customersCourse Duration 1 day (9am – 6pm, including 1 hour lunch) Course Delivery Method By Coursework(Theory & Practical) Class Size12 to 20 CertificationUpon compl...
Provider: FAR EAST GEMOLOGICAL INSTITUTE PTE. LTD.
Engineering
The Specialized Diploma in Civil Engineering is a recognized qualification for Civil engineering technicians and supervisors throughout Singapore and Malaysia and is supported by the industry. Learn to apply Civil engineering theory to practice and competently perform technical operations to the standards expected by the engineering profession. This course covers wide knowledge of Civil Engineeri...
Provider: GLOBAL SCHOOL OF TECHNOLOGY & MANAGEMENT PTE. LTD.
The course concentrates on the harnessing of the mind to think creatively in order to implement productivity in an innovative manner. This is done through the 3-step thought-cum-action process – Inflect. React. Implement. A multitude of approaches are shared to develop the teacher/ trainer into a confident orator, equipped with a bevy of skills set in the area of effective grammar and lexicon pr...
Provider: G I G EDUCATION CENTRE PTE. LTD.
Human Resource Management
In the War for Talent in creating a high performance organization, employee must be engaged, committed, involved and motivated. However with rapid changes in market forces couple with changes in company policies and procedures, employee may feel that they are not properly treated or consulted resulting in feeling of injustice. If this grievance is not detected and surface, the aggrieved employee m...
Provider: HRSINGAPORE PTE. LTD.
This unit addresses the skills and knowledge required to provide administrative support as part of the recruitment and selection process. It covers selection processes and recruitment and selection documentation.1. Manage recruitment and selection administrative requirements2. Advise on recruitment and selection process3. Review recruitment and selection documentationLearning Outcomes1. Manage rec...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to develop and implement change management strategies and plans. It covers the identification of opportunities for innovation and monitoring effectiveness after implementation 1. Develop strategies to support organisational change and innovation 2. Facilitate the implementation of strategies for change and innovation3. Monitor and evaluate ch...
Course DescriptionEmail marketing is extremely important for many businesses nowadays, so you will want to ensure that your newsletters are not only eye-catching, but display correctly in email applications like MS Outlook and Gmail.This course concentrates on teaching you exactly how to write HTML and CSS (Cascading Style Sheets) that will look great and work across the widest range of email appl...
Provider: ACE TRAINING PTE. LTD.
This unit addresses the skills and knowledge required to develop and facilitate the implementation of employee relations strategies and policies. It covers analysis of strategy requirements and driving the integration of employee relations strategies with other people management/human capital and business functions.1. Identify factors influencing employee relations 2. Drive the integration o...
This unit addresses the skills and knowledge required to develop a talent management programme for high performers and/or high potential employees within organisations. It covers the systems and processes to facilitate talent identification and assessment. 1. Develop a talent management strategy2. Determine organisational talent capability3. Integrate talent management programmes...
This unit addresses the skills and knowledge required to address people management/human capital requirements within small to medium enterprises (SMEs). It covers recruitment and selection, performance management, employee development, payroll and addressing compliance requirements. 1. Recruit and select employees2. Manage and develop employees3. Identify and address compliance risks4....
Course DescriptionYour technical competent skills got you promoted. How you influence your staff, get them to co-operate with you, how you manage your boss/es, and influence them, is a totally different set of skills. You are sandwiched in between – this can be painful. Come, join us in this popular workshop – you will gain to apply easy-to-do steps to motivate your staff, win your boss/es ove...
Provider: ACES LEARNING HUB PTE. LTD.
This unit addresses the skills and knowledge required to support organisation members in the identification and management of health and safety issues in the workplace. It covers the provision of information and training and the promotion and support of health and safety programmes.1. Identify and control hazards in the workplace 2. Support workplace health and safety framework3. Promote work...
This unit addresses the skills and knowledge required to implement wage restructuring. It covers benchmarking existing salary ranges, determining and implementing interventions.1. Execute wage restructuring strategies 2. Implement interventionsLearning Outcomes1. Execute wage re-structuring strategiesRecommend wage restructuring strategiesRecommend criteria/ guidelines that trigger interventi...
This unit addresses the skills and knowledge required to manage providers. It covers the development of requirements through to the rewarding and management of contracts.1. Establish provider requirements and standards2. Engage appropriate providers3. Manage transition and contract implementationLearning Outcomes1. Establish provider requirements and standardsIdentify and document requirements and...