About this Course

This unit addresses the skills and knowledge required to manage providers. It covers the development of requirements through to the rewarding and management of contracts.

1. Establish provider requirements and standards

2. Engage appropriate providers

3. Manage transition and contract implementation

Learning Outcomes

1. Establish provider requirements and standards

• Identify and document requirements and performance criteria of the services/products that are to be outsourced
• Identify potential vendors or contractors that meet the minimum qualifying criteria
• Identify evaluation criteria to support an objective decision making process for the short listing of vendors or contractors

2. Engage appropriate providers

• Determine selection approach to shortlist providers
• Invite responses from vendors to bid for the provision of the product/service
• Review applications to supply services/products against established criteria
• Select preferred vendor or contractor to begin negotiation and develop contract documentation that meet requirements of both parties
• Arrange for contract signing and communicate engagement of service providers and terms of engagement to relevant stakeholders

3. Manage transition and contract implementation

• Manage transition issues to support effective contract implementation
• Manage contractor activities and variations to ensure that contractor complies with contractual obligations
• Ensure all actions are undertaken by organisation to fulfil contractual obligations 

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