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Handling Grievances, Discipline and Termination Workshop

  

About this Course

In the War for Talent in creating a high performance organization, employee must be engaged, committed, involved and motivated. However with rapid changes in market forces couple with changes in company policies and procedures, employee may feel that they are not properly treated or consulted resulting in feeling of injustice. If this grievance is not detected and surface, the aggrieved employee may keep it to himself. This will lead to low morale, poor work performance, bad attitude and resignation. If such individual grievance is unresolved, it may result in a group grievance and affect excellent service or operational delivery. Occasionally, the employee may commit misconduct and this will result in disciplinary action.

This workshop provides participants with a good knowledge of the legal requirements for grievance and disciplinary handling, establishes grievance and discipline procedures, conduct grievance and discipline meeting, identify and minimize grievances.

Objectives

In this one day workshop, participants will be able to:

  • Define Grievances


  • Identify the Types of Grievances


  • Minimize and Validate Grievances


  • Participate in Active Listening


  • Identify Factors that affect Grievance Handling


  • Handle and Establish Grievances Procedures


  • Define Misconduct and Discipline


  • Determine the Difference between Termination and Dismissal


  • Comply with the Legal Requirements on Termination and Dismissal


  • Distinguish the Types of Termination


  • Apply the principle of Hot Stove Rule, Progressive Disciplinary Action and the Rules of Natural Justice


  • Define Counseling


  • Differentiate Coaching from Mentoring


  • Define Minor, Major and Gross Misconduct


  • Define Code of Conduct and Code of Ethics


  • Establish Disciplinary Matrix and Framework


  • Establish Checklist for Disciplinary Action


  • Prepare and Conduct the Termination Meeting


  • Conduct Investigation and Establish Board of Disciplinary Inquiry

    • Outline

    The workshop content is as follows:

  • Understanding Grievances and Disciplinary


  • Handling Grievance and Disciplinary Situations


  • Understanding the Factors Impacting Grievance Handling


  • Reducing Grievances


  • Understanding the legal requirement involved in Grievances, Discipline and Dismissal processes


  • Implementing Grievances and Disciplinary policies and procedures


  • Managing Grievances and Disciplinary situations in a timely and effective manner


  • Adopting Effective Questioning Technique and Active Listening


  • Distinction between a minor infringement, a major infringement and Gross Misconduct


  • Understanding the difference between Termination and Dismissal


  • Understanding different types of Termination


  • What is Discipline?


  • Understanding the Progressive Disciplinary Action Process


  • Preparing for a Disciplinary Hearing


  • What is Counseling?


  • Understanding the difference between Coaching and Mentoring


  • Why Have a Code of Conduct?

    • Methodology

    To anchor the learning and winning behaviour, this workshop incorporates:

  • Interactive exercises and role plays

  • Case study

    • Who Should Attend

    HR personnel, line managers and supervisors involved in people management, counseling, change processes and managing interpersonal relationships within their organization. No prior knowledge of the laws related to discipline/dismissals and, grievances required.


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