Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment Personal Development Customer Service
Course DescriptionLearn the techniques of negotiation and its traditional image of power plays, confrontation and intimidation. You can achieve the BEST results for yourself as well as for your opponent by creating a WIN-WIN negotiation.ObjectivesAt the end of the course, you will be able to:Plan & Prepare for NegotiationRecognise and Handle common Negotiation BehavioursAnalyze and Adjust to D...
Provider: Apcot International Pte Ltd
Customer Service
The essence of team briefing is to channel corporate communications such as policies, strategies, operating performance, prospects, standards, behavioral issues, market conditions, corporate strengths and weaknesses etc, to all the staff in the organization. The team briefing process underlines the importance of the leader, raises morale and gives a sense of common purpose to the team. This semina...
Provider: HRM SKILLS PTE. LTD.
Successful business relationships rely more than ever on personal contact. Image, courtesy, politeness, and etiquettes are necessary in all our business and personal relationships. This seminar will enable you to learn and use basic social skills to transact and grow your business with thoughtful consideration and to increase your personal profile.Outline:Introduction to NetworkingObjectives of Bu...
In this seminar, participants learn to anticipate, implement and follow up on changes for success in the team.Outline:The forces and phases of changeThe 7S McKinsey framework for holistic change managementUnderstand and overcome resistance to changeManage the different stages of change effectively...
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Provider: CBM PTE. LTD.
Human Resource Management Employment and Recruitment
Provider: CDAS LOGISTICS ALLIANCE (LTD.)
1 Determine the business type, structure and direction of the nursery 2 Implement the operations of a nursery in line with established business plans 3 Manage the supply of product and services for selected nursery 4 Monitor and review nursery business operations within an enterprise
Provider: Centre For Urban Greenery And Ecology
Provider: Civil Service College
Domestic Cleaning
Provider: CLEAN SOLUTIONS PTE LTD
Community and Social Services
Provider: CSM ACADEMY INTERNATIONAL PTE. LTD.
Provider: CUSTOMER FIRST SINGAPORE PTE. LTD.
Provider: EBEN CONSULTANTS (FAR EAST) PTE LTD
The main objective of the course is to equip learners with the knowledge and skills to be a RM Team Leader/Risk Management Champion for the organization in reducing risks at source by managing the risk management process at workplace. It involves developing a practical risk management implementation plan for the organisation which identify specific actions to be taken, by whom and time for their c...
Provider: EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.
Provider: EFFECTIVE OUTSOURCE NETWORKS
Provider: EON CONSULTING & TRAINING PTE. LTD.
Gen Y are impatient, The older folks follow orders blindly; if this comments are familiar to you, it is not surprising. We are in an interesting era where there are 4 different generations working together. As people managers, we strive to create a harmonious workplace where everyones needs are met. Unfortunately due to our work nature and work pace, differences are seen as negative and...
Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. ing performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appra...
Personal Development
An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were able...
The new Workplace Safety & Health Act came into force on 1st March 2006. The Act intends to reduce risk at source by requiring all stakeholders to eliminate or minimise the risk they create at the workplace and to in still greater industry ownership of occupational safety and health standards. Under the Workplace Safety & Health (Risk Management) Regulations (w.e.f. 1st September 2006), workplaces...
Provider: EVER SAFE CONSULTANTS PTE. LTD.