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Handle pharmaceutical measuring equipment
HANDLE PHARMACEUTICAL MEASURING EQUIPMENT This module aims to provide the trainees, pharmacy support workers, with the skills and knowledge to understand the usage of the various measuring equipment in the effective preparation of drugs. At the end of module, trainees should be able to prepare equipment and materials for measurement activities, prepare work area to provide a clean ...
Provider: Pharmaceutical Society of Singapore
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Handle retail after sales service (OJT)
On successful completion of this course, participant will have the knowledge and skills to handle retail after sales service in the various retail sub-sectors. This programme consists of both classroom and on-the-job training....
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Handling Challenging Customers (2 Days)
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.
This workshop covers the knowledge and application skills required for a service professional in...
Provider: NEXT U PTE. LTD.
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Handling Change At Work
In this seminar, participants learn to accept, adapt and flourish in change. This requires one to take ownership and be proactive in managing changes at work.
Outline:
- Reasons and benefits of change
- Provider: HRM SKILLS PTE. LTD.
- Reasons and benefits of change
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Handling Conflicts at Work
We have all experienced conflict in unique and personal ways. We must be perceptive enough to understand what roles we play in creating or exacerbating conflict. This seminar enables participants to better understand and practice the skills and strategies of conflict resolution at work...
Provider: HRM SKILLS PTE. LTD.
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Handling Difficult Colleagues and Customers
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident about tackling difficult people in your work life better understand the root causes of difficulties know how best to react in a range of difficult situations LEARNING OBJECTIVES: Reflect on why people behave the way they do in difficult situations Learn how to adapt the way you react in different contexts Discov...
Provider: The British Council
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Handling Difficult Customers
You find difficult customers everywhere. It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. Possessing the knowledge and techniques to handle difficult customers effectively can boost your self-confidence, improve your job performance and reduce stress and anxi...
Provider: HRM SKILLS PTE. LTD.
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Handling Difficult Customers Professionally
Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable...
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Handling Difficult Customers and Complaints
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied...
Provider: Management Development Institute of Singapore (MDIS)
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Handling Difficult Customers on the Telephone
Why is it important to provide good customer service on the phone?
In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.
On the phone, although you do not intend it, you may be perceived as being rude or insensitive...
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Handling Difficult People at Work
Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways...
Provider: HRM SKILLS PTE. LTD.
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Handling Employee Grievances and Discipline
Human Resource Management Employment and Recruitment
Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When grievances are not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the...
Provider: EON CONSULTING & TRAINING PTE. LTD.
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Handling Grievances, Discipline and Termination Workshop
In the War for Talent in creating a high performance organization, employee must be engaged, committed, involved and motivated. However with rapid changes in market forces couple with changes in company policies and procedures, employee may feel that they are not properly treated or consulted resulting in feeling of injustice...
Provider: HRSINGAPORE PTE. LTD.
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Handling Workplace Anger and Conflict
Human Resource Management Employment and Recruitment
Why is it important to handle workplace anger and conflict effectively?
The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviours.
Anger, whether it is your own or someone else's, can work for or against you...
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Handling Workplace Investigations and Conducting Disciplinary Inquiry
Misconduct in the workplace is not something that any employer wants to have to deal with. When allegations of possible misconduct in the workplace surface, such occurrences require strict and consistent attention, so as to ensure the rig...
Provider: HR LAW ACADEMY PTE. LTD.
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Handling Written Enquiries and Complaints
This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, to understand that good writing is not difficult...
Provider: Management Development Institute of Singapore (MDIS)
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Happiness at Work
For an all-rounded implementation of Total WSH, the company’s management should not only focus on workers’ well-being and physical health; but also look into the psychological aspect of their workers. Hence, this course is designed to add positive and reduce negative element (stress) at work, emphasizing on workers’ happiness at work...
Provider: LEARNERS HUB PTE. LTD.
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Harness Leadership Potential Through Learning and Development
Leadership and People Management
This course will address the skills and knowledge required by managers to harness performance potential of their team leaders. Participants will learn the impact of their managerial roles on the development of their team leaders and be able to apply various techniques to support the development of their team leaders....
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Hazardous Materials Transport Drivers
Objectives
This course is designed to train drivers who are involved in the transportation and handling of hazardous materials. At the end of the course, participants will be able to:
· Explain the 9 classes of hazardous substances and their identification
· Explain the purpose and legislation requirements on the...
Provider: AUGUST INTERNATIONAL PTE. LTD.
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Hazmat Transport Driver Permit Course
About the course:
This course will be suitable for the drivers who are engaged in transporting hazardous materials on Singapore roads. Drivers must carry a valid permit whenever he is driving a vehicle transporting hazardous materials.
Course Outline:
•What is hazardous materials
•Hazards Identification of Dangerou...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
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Health & Workplace Safety
This module on Health & Workplace Safety addresses the key skills an employee would need in the critical areas of personal health & hygiene and workplace safety.
It also incorporates the company’s own policies and procedures into the learning so that the participant can play an effective contributory role in the company’s health and safety environment...
Provider: E-SQUARE COMMUNICATION & MANAGEMENT TRAINING CONSULTANCY
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Health Assessment Course
To enable registered nurses to develp skills and knowledge in conducting an objective health assessment....
Provider: SINGAPORE GENERAL HOSPITAL PTE LTD
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Heart Saver (CPR) and Automated External Defibrillator (AED) Course
Course Objective: To provide the participants with the knowledge and skills for CPR and AED according to the guidelines set by the Singapore National Resuscitation Council (NRC) ...
Provider: EMERGENCIES FIRST AID & RESCUE PTE. LTD.
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Heating, Ventilation and Air Conditioning Systems (HVAC)
Building and Construction Repair and Maintenance
*HVAC – Best Practice In Heating, Ventilation and Air Conditioning Systems and Management Control
This is a 2-day course with interactive presentation sessions, followed by short quizzes and multiple choice questions on topics covered...
Provider: JFAM SYNERGY (PTE.) LIMITED
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Hedge Accounting: A Practical Approach
A practical hands-on seminar intended to allow participants to perform hedges on commonly used financial instruments under IAS 39. The seminar will also focus on the actual preparation and testing aspect of hedge accounting.
Programme Outline
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Hidden Secrets in Data Analysis with Excel
Information and Communications
Managers and Executives who have to manage, analyse and prepare reports using data downloaded from systems. They must have some basic to intermediate knowledge of Excel i.e. navigate around a worksheet, format cells, auto-filter, sorting, create a simple template and enter simple formulas (e.g. SUM) into the worksheet....
Provider: EVERYDAYEXCEL BUSINESS LAB PTE. LTD.
