Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
This unit addresses the skills and knowledge required to develop a risk management strategy to support the continuity of an organisation’s operations or services. It covers developing the risk management plan, managing risks and evaluating risk management performance.1. Establish the risk management context2. Develop risk management plan 3. Manage organisational risks4. Evaluate risk management...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to measure the effectiveness of people management/human capital functions. It covers prioritising functions requiring measurement, developing measurement processes and reporting the outcomes. 1. Determine priorities for measuring people management/human capital functions2. Develop processes to measure people management/human capital functi...
This unit addresses the skills and knowledge required to process documents. It covers receiving and retrieving of information to implement actions to support a range of people management/human capital services.1. Receive people management/human capital information 2. Record people management/human capital information 3. Implement actions arising from information processingLearning Outcom...
This unit addresses the skills and knowledge required to provide career advice to employees. It covers identifying and addressing career requirements of individuals.1. Maintain knowledge of labour market and industry trends2. Identify and address individual career requirementsLearning Outcomes1. Maintain knowledge of labour market and industry trendsMaintain knowledge of issues relating to career ...
This unit addresses the knowledge and skills required to support employees to achieve their personal learning and development goals. It includes facilitating the communication of learning and development objectives and process with line managers, facilitating a learning needs analysis, developing a training calendar and learning roadmap, and reviewing individual plans with line managers. 1. F...
This unit addresses the skills and knowledge to develop and implement plans for employee communication. It includes identifying communication objectives, developing an employee communications plan, overseeing the development and execution of the plan, and evaluating the effectiveness of the communication plan. 1. Identify communication objectives that are aligned to organisation’s objective...
This unit addresses the skills and knowledge to enable and empower managers and other nonhuman resource (HR) staff to provide HR services. It includes selecting appropriate training modes for and providing ongoing support to non-HR staff to perform and deliver HR services, in addition to evaluating the effectiveness of HR services to identify areas of improvement. 1. Select appropriate traini...
This unit addresses the skills and knowledge required to manage and analyse human resource (HR) information to support organisational strategic planning. It covers identifying relevant metrics, establishing systems and processes for analytics, developing policies and guidelines and performing statistical analysis for management insights. 1. Identify relevant metrics to measure the impact of HR st...
This unit addresses the skills and knowledge todevelop a framework to resolve organisationalconflict, grievances and disputes. It includesdeveloping a conflict management framework,consulting key stakeholders and reviewing theconflict management framework to maintain orenhance positive employee relations.1. Develop a framework for managing conflict, grievances and disputes, taking into considerati...
Human Resource Management
This unit addresses the skills and knowledge required to lead the development, implementation and review of manpower planning strategies. It covers identifying, aligning and evaluating effectiveness of manpower planning in the organisation.1. Identify manpower planning requirements 2. Facilitate the alignment of manpower planning activities with people management/human capital strategies ...
This unit addresses the skills and knowledge required to ensure that human resource strategies are aligned to the needs of the business. It covers human resource participation in the development of organisation strategy, as well as managing broader consultative processes within the organisation.1. Represent the people management/human capital function in organisation strategy development2.&nb...
This unit addresses the skills and knowledge required to consider the health and well-being of employees. It covers designing, implementing and monitoring health and well-being programmes..This unit addresses the skills and knowledge required to consider the health and well-being of employees. It covers designing, implementing and monitoring health and well-being programmes. 1. Determine &nbs...
This unit addresses the skills and knowledge required to develop a grading and salary structure for the organisation. It covers conducting job evaluation and market benchmarking, developing a grading structure and salary structure, facilitating endorsement of the grading and salary structure, developing and implementing a transition plan and reviewing the grading and salary structure. 1. Cond...
This unit addresses the skills and knowledge required to develop career pathways and the framework and criteria for career progression within an organisation. It includes conducting analysis to identify job families, consu key stakeholders, mapping career progression paths, developing guidelines for career progression, and communicating and reviewing the career pathing framework. 1. Conduct a...
This unit addresses the skills and knowledge required to develop career planning processes within an organisation. It covers the development and monitoring of career planning strategies.1. Develop career planning strategies2. Facilitate the implementation of career planning strategies3. Monitor implementation of career planning strategiesLearning Outcomes1. Develop career planning strategiesReview...
This unit addresses the skills and knowledge required to develop, promote and review workforce diversity. It covers the development, promotion and evaluation of the effectiveness of workforce diversity strategies.1. Review organisation diversity 2. Promote diversity in the organisation3. Evaluate diversity management strategy Learning Outcomes1. Review organisation diversityIdentify key issue...
This unit addresses the skills and knowledge required to develop a performance management programme. It covers working with stakeholders to establish, implement and review performance management programmes.1. Develop a performance management programme 2. Facilitate the implementation of performance management programme3. Evaluate effectiveness of performance management programmeLearning Outco...
This unit addresses the skills and knowledge required to develop and manage remuneration and benefits system of an organisation. It covers the development of a competitive remuneration and benefits strategy and supporting employees to implement the strategy. 1. Assess remuneration strategy requirements2. Facilitate implementation of remuneration strategy 3. Monitor the remuneratio...
This unit addresses the skills and knowledge required to implement fair employment practices within an organisation. It covers reviewing and enhancing people management/human capital practices through the implementation of tripartite guidelines on fair employment.1. Review people management/human capital practices2. Enhance fair employment practices3. Communicate fair employment practices informat...
This unit addresses the skills and knowledge required to develop and implement an organisation’s international compensation programme. It covers aligning the programme to organisation and country specific requirements and measuring its effectiveness1. Develop processes for the delivery of an international compensation programme2. Facilitate the implementation of the international compensation pr...