About this Course

This unit addresses the skills and knowledge todevelop a framework to resolve organisationalconflict, grievances and disputes. It includesdeveloping a conflict management framework,consulting key stakeholders and reviewing theconflict management framework to maintain orenhance positive employee relations.

1. Develop a framework for managing conflict, grievances and disputes, taking into consideration organisation’s context and legal, ethical and socio-cultural considerations relating to conflict, grievance and dispute resolutions.

2. Consult key stakeholders to obtain buy-in on the framework and ensure alignment to organisation objectives.

3. Review framework for managing conflict, grievances and disputes to maintain or enhance positive employee relations

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