Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
This unit addresses the skills and knowledge required to participate as an active and effective member of a team. It covers team planning, demonstrating co-operation and commitment to team objectives.1. Contribute to team planning2. Demonstrate cooperation and commitment to team members3. Support team membersLearning Outcomes1. Contribute to team planningParticipate in team planning activities to ...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to provide information about people management/human capital services.It covers clarifying information required by internal and external customers and retrieving people management/human capital information.1. Receive people management/human capital information request 2. Access people management/human capital information3. Provide request...
This unit addresses the knowledge and skills required to manage employee benefits policies, programmes and processes. It covers developing, implementing and evaluating benefits policies, programmes, and processes, and managing benefits administration. 1. Develop benefits policies, programmes, and processes in compliance with prevailing legislation to deliver benefits provisions to employees2....
This unit covers skills and knowledge required toinduct the new employees into the organisation.The unit includes identifying objectives to bemet, designing the content and materials to beused at the on-boarding programme, consultingwith key stakeholders to obtain approval andevaluating the on-boarding programme.1. Identify objectives to be met through an on-boarding programme.2. Design content of...
This unit covers the skills and knowledgerequired to administer internal employeemovements resulting from talent managementstrategies and programmes. It includesproviding administrative support, liaising withkey stakeholders, updating of staff data andproviding follow up administrative support.Provide administrative support and information to staff in accordance to legal, organisational and profes...
This unit addresses the knowledge andapplication skills to administer employeesurveys within an organisation. It includesadministrating and monitoring surveys,gathering and managing data and presentingresults of surveys.1. Administer survey through pre-identified survey channels to elicit feedback from target stakeholders2. Use appropriate data management tools and data coding to manage collated d...
This unit addresses the skills and knowledge required to lead the development, implementation and review of manpower planning strategies. It covers identifying, aligning and evaluating effectiveness of manpower planning in the organisation.1. Identify manpower planning requirements 2. Facilitate the alignment of manpower planning activities with people management/human capital strategies ...
This unit addresses the skills and knowledge required to provide administrative support as part of the recruitment and selection process. It covers selection processes and recruitment and selection documentation.1. Manage recruitment and selection administrative requirements2. Advise on recruitment and selection process3. Review recruitment and selection documentationLearning Outcomes1. Manage rec...
This unit addresses the skills and knowledge required to develop and implement change management strategies and plans. It covers the identification of opportunities for innovation and monitoring effectiveness after implementation 1. Develop strategies to support organisational change and innovation 2. Facilitate the implementation of strategies for change and innovation3. Monitor and evaluate ch...
This unit addresses the skills and knowledge required to develop and facilitate the implementation of employee relations strategies and policies. It covers analysis of strategy requirements and driving the integration of employee relations strategies with other people management/human capital and business functions.1. Identify factors influencing employee relations 2. Drive the integration o...
This unit addresses the skills and knowledge required to develop a talent management programme for high performers and/or high potential employees within organisations. It covers the systems and processes to facilitate talent identification and assessment. 1. Develop a talent management strategy2. Determine organisational talent capability3. Integrate talent management programmes...
This unit addresses the skills and knowledge required to address people management/human capital requirements within small to medium enterprises (SMEs). It covers recruitment and selection, performance management, employee development, payroll and addressing compliance requirements. 1. Recruit and select employees2. Manage and develop employees3. Identify and address compliance risks4....
This unit addresses the skills and knowledge required to support organisation members in the identification and management of health and safety issues in the workplace. It covers the provision of information and training and the promotion and support of health and safety programmes.1. Identify and control hazards in the workplace 2. Support workplace health and safety framework3. Promote work...
This unit addresses the skills and knowledge required to implement wage restructuring. It covers benchmarking existing salary ranges, determining and implementing interventions.1. Execute wage restructuring strategies 2. Implement interventionsLearning Outcomes1. Execute wage re-structuring strategiesRecommend wage restructuring strategiesRecommend criteria/ guidelines that trigger interventi...
This unit addresses the skills and knowledge required to manage providers. It covers the development of requirements through to the rewarding and management of contracts.1. Establish provider requirements and standards2. Engage appropriate providers3. Manage transition and contract implementationLearning Outcomes1. Establish provider requirements and standardsIdentify and document requirements and...
This unit addresses the skills and knowledge required to develop a risk management strategy to support the continuity of an organisation’s operations or services. It covers developing the risk management plan, managing risks and evaluating risk management performance.1. Establish the risk management context2. Develop risk management plan 3. Manage organisational risks4. Evaluate risk management...
This unit addresses the skills and knowledge required to measure the effectiveness of people management/human capital functions. It covers prioritising functions requiring measurement, developing measurement processes and reporting the outcomes. 1. Determine priorities for measuring people management/human capital functions2. Develop processes to measure people management/human capital functi...
This unit addresses the skills and knowledge required to process documents. It covers receiving and retrieving of information to implement actions to support a range of people management/human capital services.1. Receive people management/human capital information 2. Record people management/human capital information 3. Implement actions arising from information processingLearning Outcom...
This unit addresses the skills and knowledge required to provide career advice to employees. It covers identifying and addressing career requirements of individuals.1. Maintain knowledge of labour market and industry trends2. Identify and address individual career requirementsLearning Outcomes1. Maintain knowledge of labour market and industry trendsMaintain knowledge of issues relating to career ...
This unit addresses the knowledge and skills required to support employees to achieve their personal learning and development goals. It includes facilitating the communication of learning and development objectives and process with line managers, facilitating a learning needs analysis, developing a training calendar and learning roadmap, and reviewing individual plans with line managers. 1. F...