Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Sales & Marketing Customer Service marketing management
Findings show that services impact customers more directly than products do. The dissatisfaction experiences from some aspects of customer services are the reasons for customers to switch their service providers. To remain service-centric, organisations need to understand the nature and unique characteristics of services when managing service quality, productivity and personnel. Organisations have...
Provider: Marketing Institute of Singapore
Customer Service
The telephone is the key mode of communication with customers in most organisations today. The telephone is often your customer's first point of contact with your company. Customers often form an impression of your company from the quality of one call or from the point of first contact. It is essential to understand, not just which techniques can be effective to influence customers but also the ad...
Provider: KAPLAN PROFESSIONAL
Refer to attached
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty.Course ObjectivesBy the end of the programme, participants will be able to:Understand why people complainUnderstand why handling complaint effectively is importantUnderstand the importance of your ...
Provider: NEXT U PTE. LTD.
Have you ever wondered why you could not recall what was being said in some of the speeches or presentations that you have heard? The obvious answer is that they did not make any impact on you. Emma Ledden remarks: “Everyday I meet intelligent and confident businesspeople who are letting themselves down when they stand up to make a presentation.” Making impactful presen...
Provider: HRM SKILLS PTE. LTD.
This course will help you to appreciate the importance of focusing on customers and meeting their specific needs. The main emphasis is communication and how effective communication can ensure the establishment and maintenance of customer-centric service. Through case studies, video presentation and discussion, participants will be introduced to the principles of customer-centric service. This...
Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this.But is there good news? Absolutely. Whilst hurdles may appear in-surmountable there are time tested strategies, techniques and skill that are learnable, to win at t...
Provider: Management Development Institute of Singapore (MDIS)
Customer confidence stems from every relationship with the service provider. This aims to equip individuals in a supervisory role to develop knowledge in the organisation's products and service offerings that will enable them to build rapport with customers. Participants will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities and service cha...
This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.Course ObjectivesAt the end of the programme, participants will be able to:• ...
What is the Greatest Business Strategy?To win Customers and keep them coming back. The above is so obvious. After all, what’s more important than winning and keeping Customers. And yet as you observe your colleagues who need to serve others, does it look like they understand that all important strategy? Or does their behavior reflect that awareness?Hence the importance of this 2-day workshop on ...
Provider: E-SQUARE COMMUNICATION & MANAGEMENT TRAINING CONSULTANCY
This competency unit develops skills, knowledge and attitudes required by persons working under supervision to delivering service to customers. Introduction This course aims to encourage a positive attitude while interacting with customers as well as imparting practical communication skills relevant to customer services. Course Objectives 1. Deliver service to customers 2. Respond to customer iss...
Provider: SFIC INSTITUTE PTE. LTD.
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
This competency unit specifies the skills, knowledge and attitudes required by persons working under supervision to deliver service to customers. It consists of the following elements: Deliver service to customers professionally Respond to customer issues/complaints Handle exchanges, returns and refunds This unit is within the competency category of Sales and Customer Service and is one of the c...
Provider: Singapore Institute Of Retail Studies (SIRS)
完成本单元的学习后，学员将掌握与餐饮顾客互动及为他们服务的相关知识和应用技能，并把它们应用于工作中。...
Provider: GUILFORD TRAINING CENTRE PTE LTD
This unit addresses the skills and knowledge required to handle diversity.
Provider: Singapore Chinese Chamber Institute of Business
This programme covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.
Personal Development Customer Service
Course DescriptionEveryone can gain from greater assertiveness, confidence and self-esteem and this does not have to involve aggression. In the workplace, it is vital to have a smooth flow of work especially when there is a dateline to meet; in times like these, assertive skills enable you to overcome objections and resistance to avoid hindrance to productivity and wastage of time without going in...
Provider: Apcot International Pte Ltd
Self-esteem is about how we see ourselves. Self-esteem enables us to be robust despite failures and down times. Good self-esteem also enables us to establish positive relationships at home; at workplace as well as within the community we live. Having positive relationship makes it easier for us to achieve our goals and allow us to share joy, happiness and love. This seminar examines the importance...