About this Course

Course Description

Everyone can gain from greater assertiveness, confidence and self-esteem and this does not have to involve aggression. In the workplace, it is vital to have a smooth flow of work especially when there is a dateline to meet; in times like these, assertive skills enable you to overcome objections and resistance to avoid hindrance to productivity and wastage of time without going into conflict with others. This Assertive Communication workshop will help you to acquire skills you need to tap into your hidden talents, to use the right ways to express your beliefs and views to others, and to stand up for yourself when the situation requires. You will also learn the various ways to say "No" when the situation calls for it without offending the other party and hence, maintain your good relationship.

Objectives

At the end of the course, you will be able to: -

• Understand the various communication styles
  
• Remove the roadblocks to assertiveness
  
• Make assertiveness work for you
  
• Handle confrontation with assertiveness
  
• Help passive people out of their shells
  
• Draw the line with aggressive people
  

Course Outline

• The four communication styles
  
• Recognising communication styles
  
• Roadblocks to assertiveness
  
• The four power of building assertiveness
  
• Making assertiveness work for you
  
• 5 key assertive skills
  
• 7 Situations not to apply assertiveness
  

Delivery Method

The program applies Adult Learning Techniques with the aid of audio video and supported with group discussions, case studies, work assignments and role-play.

For Whom

This program is designed for all personnel, supervisors and managers.

Course Duration

1 day

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