Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Advertising Sales & Marketing
Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships.They will also gain much greater perspectives into the importance of building the right corporate image by having the service mindset, the type of customers they are intera...
Provider: Management Development Institute of Singapore (MDIS)
This highly interactive and non-technical course highlights the importance of relationship marketing, their inter-dynamics and the powerful strategies that makes it work. It also shows how organisations and businesses can grow by winning more customers and improve customer loyalty through relationship marketing methodologies.Organisations and the participants alike will definitely find this dynami...
Education and Training
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships.ObjectivesUpon completion of this workshop, participants will be able to;Gain insi...
Human Resource Management Employment and Recruitment
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people over by being persuasive to use our influence and turn conflict into co-operation.ObjectivesUpon completion of this workshop, parti...
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work. ObjectivesUpon compl...
Customer Service
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.Service professionals need to understand that they are the very important links between the customers and the organisation.Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectat...
Good business writing is essential in today’s dynamic business environment. However, many corporate professionals are not aware that business writing style has evolved over time and still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.In this workshop, you will learn the techniqu...
Success of an organisation and its leaders typically rest upon how Managers and Staff understand the psychological influences and process of thinking, an “Out-of-the-Box” kind of thinking that they make.Since it is crucially evident that the employees are a very important dimension in the success of an organisation, the challenge is to turn them from “Clock Watchers” to critical and creati...
Personal Development Education and Training
As Supervisor or Manager you lead and manage a team daily. It is a challenging task to manage a team to anyone who manages people.When people work well together they produce a synergy and enables team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.The cooperative atmosphere, the ease of achieving results...
Information and Communications
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals to look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with the speaker.ObjectivesUpon completion of this workshop, participants will be able to;The course aims to take PowerPoint users beyond the basic...
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Microsoft Word while Microsoft adds on more and more features bringing it ever closer to desktop publishing standards.ObjectivesUpon completion of this workshop, participants will be able to;Participants will gain confidence in using the more esoteric fea...
Excel is very much more than just a spreadsheet. In the very real sense of the word, Excel is a “number-cruncher”, the likes of which haVe only been equalled by Lotus 1-2-3 and which it has now surpassed.From humble beginnings, Excel has developed to become the spreadsheet everyone uses, be it simple home accounting to modular solutions in major corporations.ObjectivesUpon completion of this w...
Much of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before.Whilst problem solving is of crucial importance to all businesses when products or processes fail, such that corrective action can b...
Provider: Marketing Institute of Singapore
Business Management
The Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional practices of business operations.Programme ObjectiveThe Diploma in Business programme aims to provide students with a holistic view of the business process and to equip them with the knowledge and skills in the professional prac...
Provider: Marketing Institute of Singapore Training Centre
Business Management marketing management
An effective marketing campaign begins with an effective marketing message. It's important that our message addresses the issue of who the message is for (the target market), why we offer our services (the benefits or the problem we solve for the target market) and how are we going to reach them (the marketing tactics and considerations of the marketing mix).Crafting a consumer focused marketing m...
Personal Development
Negotiation is a process whereby two persons or groups strive to reach agreement on issues or courses of action where there is some degree of difference in interest, goals, values, or beliefs. The job of the negotiator is to build credibility with the “other side”, find some common ground (shared interests), learn the opposing position, and share information that will persuade the “other sid...
marketing management
This 2-day digital university gives you a complete overview of digital marketing disciplines, and brings you up-to-date fast in the digital landscape.Intensive course covering a complete overview of digital marketingUnderstand the digital marketing spectrum from paid search, display advertising to big data, marketing automation and content marketingLearn to build powerful online strategy and revie...
It is not what you say but how you say it.If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. Acquire the necessary art of convincing and inspiring an audience to take action.Learning Outcomes:Organise information to be pr...
Sales & Marketing
This course provides a fast track understanding of the digital landscape including social media marketing, search engine optimisation, email marketing, display advertising, mobile, resources and the cost of infrastructure.We explore the trends in Singapore and around the region, what the impact these trends are on consumers, measuring and analysing ROI, media planning, creatives that work, industr...
Domestic Cleaning
Objective The course aims to provide an overview of the relevant local authorities regulatory requirements and guidelines. It will highlight the good management and maintenance practices for water, drainage and sewerage services, wet facilities and waste collection system. Water Efficiency Measures will also be covered.
Provider: Building and Construction Authority