Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
Refer to attached
Provider: KAPLAN PROFESSIONAL
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Show initiative in identifying opportunities and goals for continuous improvement in workplace performance 2. Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics 4. Review ...
Participants will experience and learn to: 1. Define and align team goals with departmental and organisational goals 2. Define own and individual roles within the team and work within the team and organisation dynamics 3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements 4...
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...
Learners will learn to: -Initiate reengineering project given by stakeholders or sponsor -Identify and select processes for reengineering -Draw Process Chart using the mapping tool/software -Identify value added and non-values added activities within a process using the reengineering technique -Evaluate the process outcomes in term of cost, duration and service quality using the reengineering tech...
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Information and Communications
Word Processing requires the candidate to demonstrate the ability to use a word processing application to create everyday letters and documents.
Spreadsheets requires the candidate to understand the concept of spreadsheets and to demonstrate an ability to use a spreadsheet to produce accurate work outputs.