About this Course

Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships.

They will also gain much greater perspectives into the importance of building the right corporate image by having the service mindset, the type of customers they are interacting with as well as how they can further powerfully enhance their tele-marketing skills for long lasting and satisfying impact on their customers.

Upon completion of this workshop, participants will be able to;

• Apply telephone strategies to close deals and improve sales results
  
• Employ effective telephone marketing techniques with confidence to build rapport
  
• Display the right attitude and service mindset in servicing customers
  
• Utilise various NLP techniques for better quality customer relationship
  
• Learn how to manage conflict and objections of customers through phones
  
• Experience increased competency in handling difficult types of customers
  
• Provide distinctive deals and sales service to customers from the heart using tele-marketing methods
  
• Enhance the positive value and professional image of the organisation
  
• Create a delightful phone experience for the customers to boost their satisfaction
  
• Increase professional productivity through positive customers interaction via the telephone
  

Target Audience

Businessmen, General Managers, Marketing Managers, Sales Managers, Entrepreneurs, Customer Service Managers, Sales, Marketing Executives and Retailers. Suitable for participants from any segment of the consumer, business, industrial or service industry who ultilise the phone for their marketing and sales

Duration

Two days

Curriculum

• How to Prepare Yourself for Effective Tele-Marketing?
  
• The Professional and Positive Attributes of a Telephone Marketer and Salesperson
  
• Understanding the Psychology of Your Customers During the Phone Call
  
• The Essentials and Fundamentals For Great Telephone Marketing, Selling and Deals Closing
  
• Common Telephone Selling Mistakes and how to Avoid Them
  
• Your Voice: Why Does it Matter So Much and How Can it Help?
  
• Working on the Way You Speak: Making Impressions Favourable
  
• Winning the Customers’ Hearts and Minds by Adding Value
  
• Rapport Building with Customers through the Telephone
  
• Dealing with Conflict and Objections over the Telephone
  
• Telephone Marketing Strategies for Handling Difficult Customers
  
• Phone Deals Closing Techniques, Strategies and Scripts
  
• Persuasive and Linguistic Patterns for Selling and Getting Deals
  
• Strategies for Quick Thinking Over the Phone
  
• Projecting a Professional Corporate Image to the Customers and the Public
  
• Resources to Give Customers Even More Positive Satisfying Marketing Experience
  

Methodologies

• Employ powerful and dynamic presentations techniques that will increase knowledge, enhance learning, heighten motivation and awareness
  
• Include role play sessions and other experiential activities to make learning more effective and real
  
• Include interactive tools to “probe the comfort zone”
  
• Include group discussions and feedback to maximise the participants’ learning abilities
  

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