Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
This unit addresses the skills and knowledge required to provide administrative support to an organisations performance review process. It covers providing advice on completing the performance management process and reviewing documentation following completion of the performance review process.1. Provide administrative support and information to staff in accordance to legal, organisational and p...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to manage operations from a financial perspective. It covers planning for financial management in relation to business plans and strategies and monitoring the implementation of financial plans.1. Determine research objectives 2. Perform research activities3. Report on research findingsLearning Outcomes1. Determine Research ObjectivesDetermin...
This unit addresses the skills and knowledge required to prepare for and conduct interviews. It covers planning and conducting the interview as well as making a hiring decision. 1. Plan for an interview 2. Conduct an interview 3. Make a hiring decisionLearning Outcomes1. Plan for an interviewPrepare selection criteria and materials to be used at interviewEvaluate applications to sho...
This unit covers the skills and knowledgerequired to develop a learning culture within theorganisation. This unit includes directing andfacilitating the development of a learning culture,consulting key stakeholders to identify culturegaps, guiding development of strategic plans forlearning and development, and evaluating theimpact of the learning culture on theorganisation.1. Direct the developmen...
This unit addresses the skills and knowledge to develop and implement voluntary and involuntary termination procedures in accordance with organisational objectives, contractual and legal requirements. It includes reviewing and developing a termination framework, establishing procedural guidelines for termination, facilitating the communication of the policy, leading the implementation of involunta...
This unit addresses the skills and knowledge required to devise organisational responses to national strategic manpower initiatives. It covers ensuring national strategic initiatives are understood, analysing current practices and devising implementation strategies.1. Identify national manpower initiatives applicable to organisation2. Review organisational implications of implementation of natio...
This unit addresses the skills and knowledge required to ensure that policies, procedures and activities comply with legal and contractual obligations. It covers identifying and mitigating compliance risks in the organisation 1. Identify compliance requirements and risks2. Support activities to address compliance requirements and risks3. Monitor and evaluate effectiveness of compliance ...
This unit addresses the skills and knowledge required to work with organisational stakeholders to prepare and implement employee engagement programmes. It covers preparation, implementation and monitoring activities.1. Prepare employee engagement activities 2. Support implementation of employee engagement activities3. Measure effectiveness of employee engagement activitiesLearning Outcomes1. ...
This unit addresses the skills and knowledge required to implement employment, retention and re-employment strategies for an ageing workforce. It covers assessing requirements for older employees and how these can be implemented to support employment, retention and employment of this demographic.1. Implement work design strategies for older employees2. Implement employment strategies for older emp...
This unit addresses the skills and knowledge required to manage employee relations arising within the organisation. It covers reviewing communication channels, identifying opportunities and concerns in employee relations, analysing the nature of conflicts, grievances and disputes, investigating breaches of discipline, and supporting the implementation of resolution strategies. 1. Review communica...
This unit addresses the skills and knowledge to support industrial relations activities. It covers collective bargaining and other activities relating to labour and management relations1. Support industrial practices2. Support grievance, dispute and negotiation processesLearning Outcomes1. Support Industrial practicesResearch legislative requirements and guidelines to identify industrial practices...
This unit addresses the skills and knowledge required to measure organisational climate. It covers conducting assessments and surveys and benchmarking against other best practices.1. Prepare for organisational climate assessment2. Implement organisation climate assessment3. Analyse and interpret assessment resultsLearning Outcomes1. Prepare for organizational climate assessmentReview organisationa...
This unit addresses the skills and knowledge required to provide administrative support to training services. It covers managing specific resource and documentation relating to training programmes.1. Distribute training information2. Arrange venue and resources3. Process training documentation and recordsLearning Outcomes1. Distribute training informationCheck that all information required to supp...
This unit addresses the skills and knowledge required to develop an appropriate career coaching and mentoring framework for the organisation. It covers determining the scope of career coaching and mentoring services, planning systems and resources, developing an action plan to operationalise the framework, advocating and encouraging employees to access career services, implementing strategies to m...
Human Resource Management
Module Requirements:Core UnitsCreate human resource strategies aligned with business needsManage organisational risksApply financial knowledge within a human resource environmentEnhance Organisational effectivenessDevelop Organisational response to national manpower initiatives and strategic prioritiesElective UnitsAll Elective Units must be from HR WSQAt least 3 Elective Units must be from HR WSQ...
This unit addresses the skills and knowledge to provide administrative support on exit processes and updating records, provide relevant information to key stakeholders and administer the exit process.
Address the skills and knowledge required to ensure that human resource services are aligned with business needs. It covers the between human resouce initiatives and how these align to business strategy.1. Review organisation’s strategies and business plans2. Review internal and external factors that may impact on people management/human capital services3. Ensure people management/human capital ...
This unit addresses the skills and knowledge required to create and develop a succession strategy and process within an organisation. It covers understanding the organisation's strategic, people and capability needs and the identification of critical organisation roles.1. Develop a succession management strategy 2. Identify critical organisational roles and feeder positions 3. Manage suc...
This unit addresses the skills and knowledge toreview organisational learning requirements anddesign approaches to address learning needs. Itincludes developing organisational learningroadmap, selecting appropriate methods to meetlearning needs, determining the appropriatelearning interventions, evaluating learninginterventions and refining learning interventionsso that they meet organisational an...
This unit addresses the knowledge and skills to develop and implement an in-house competency framework. It includes identifying the objectives and scope, conducting research, developing, validating, implementing and reviewing the competency framework. 1. Identify objectives and scope of competency framework to be developed in alignment with organisational needs and objectives2. Conduct resear...