About this Course

This unit addresses the skills and knowledge required to manage employee relations arising within the organisation. It covers reviewing communication channels, identifying opportunities and concerns in employee relations, analysing the nature of conflicts, grievances and disputes, investigating breaches of discipline, and supporting the implementation of resolution strategies.

1. Review communication channels regularly to ensure there are sufficient channels for employee feedback.

2. Identify opportunities and concerns in employee relations to understand ground sentiments.

3. Analyse the nature and source of conflicts, grievances and disputes to determine relevant actions to be undertaken.

4. Investigate breaches of discipline using established procedures to recommend resolution steps.

5. Support implementation of resolution strategies in accordance with organisational policies and procedures.

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