About this Course

This unit addresses the skills and knowledge required to provide administrative support to an organisation’s performance review process. It covers providing advice on completing the performance management process and reviewing documentation following completion of the performance review process.

1. Provide administrative support and information to staff in accordance to legal, organisational and professional requirements and guidelines

2. Liaise with key stakeholders to gather information and facilitate internal staff movement

3. Provide follow-up administrative support in accordance with organisational requirements and privacy and confidentiality requirements

4. Update staff data in accordance with organisational requirements and privacy and confidentiality requirements

Learning Outcomes

1. Manage performance management administrative requirements

• Check that all tools and resources to support performance reviews are available for employees to access
• Record and retrieve results of performance reviews as required by employees and management
• Ensure confidentiality of administrative systems containing information relating to performance reviews

2. Advise on performance management processess

• Advise managers on the tools and resources available to support performance reviews
• Provide managers and employees with all necessary support to conduct performance reviews
• Provide accurate information in response to enquiries regarding performance review processes 

3. Review performance management documentation

• Check that required performance review documentation has been received and take appropriate actions to ensure submission where appropriate
• Generate reports on the outcomes of performance reviews
• Suggest improvements or efficiencies to the administration of the performance review process 
• Ensure ongoing maintenance and adequacy of systems to store data or documentation from performance reviews

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