Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Education and Training
Upgrade your people skills with tools that will help you reach your professional goals! This one-day programme provides skills you can implement immediately to help you project confidence and authority. It also ensures that you create a positive and professional image that will impress your customers and draw their attention right away, melting any of their apprehension and meeting thei...
Provider: Management Development Institute of Singapore (MDIS)
Customer Service
Frustrated and burnt out trying to put on another smile for the never satisfied customer?Is service excellence all about pleasing the customer who only seems to want things his way? Isn’t there a way to get customers and keep them for life without reading off a standard operating procedure? How can one manage difficult situations confidently instead of getting run down by the customer each time?...
There is one certainty in any organisation; change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the Basic Managerial Skills.These people may not necessarily be Managers only, they can be anyone who has subordinates or needs to work with a group of people (e.g. in a project). The Top Management sets the vision and t...
Information and Communications
How many of us can really claim to exploit the power of Microsoft Office? Able to turn a Microsoft Word outline into a Microsoft PowerPoint presentation with just one click?How about merging your address database in Microsoft Access with your Microsoft Word documents, creating dozens of personalized letters and envelopes effortlessly? How does having your Microsoft Excel data and its chart update ...
Accounting finance management
Bradford ExcellenceFor 50 years Bradford University School of Management has enjoyed an excellent reputation for the quality of its teaching. The School is consistently ranked amongst the top global business schools.Triple Crowned University (AACSB, AMBA, EQUIS). Amongst the top 1% in the world.Bradford School of Management is ranked 13th in the UK (Financial Times 2013)BSc (Hons) in A...
ObjectivesTo equip participants with more in-depth understanding of specialised Mass Communications subjectsTo enhance the effectiveness of participants’ practical skills and techniques through action-based trainingTo enable participants to pursue an undergraduate degree in the field of Mass CommunicationsHuman & Mass Communications : Structure & ProcessStudents will demonstrate an understanding...
Administration LEGAL
This course will introduction to the participants the practical application contract law and how to manage contracts effectively and prevent a law suit or having to pay damages for breach of contract. It is inevitable that in the conduct of any kind of business that there is a need to enter into a contractual relationship. There is a need to be vigilant especially during the tendering p...
Risk Management
The workshop is a foundation level risk management course which provide participants with a practical insight and macro understanding of market risks. And how the movement in market prices of foreign exchange, interest rate, commodity prices etc. affects corporate operations and ultimately, its bottom line profit. It should be especially useful for those in corporate finance, treasury and ris...
Science
ObjectivesThe BSc (Hons) Computer Security programme is designed to provide a broad, general education in the theory and practice of engineering and computing technologies with special emphasis in the area of computer security and network systems.The programme is the same as that offered at the home campus in the UK and aims todesign systems for the resolution and management of computer security p...
Advertising Sales & Marketing
Key account management and the development of key accounts are critical to an organisation’s success or failure. It is the larger order or longer-term contract that can smooth out cash flow and create significant profit potential. Multiple relationship management, networking and strategic planning are all crucial skills to maximise and maintain the potential of key accounts.This workshop provide...
Administration
This workshop is intended to help those in support positions to understand their roles and responsibilities in today’s modern office environment.They will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results.Participants will explore ways to work effectively in a team, enhance critical communication skills, learn new...
Accounting Banking & Finance
In today’s business world, understanding the finance and accounting knowledge is no longer an option for Management and Executives. Indeed, organisation will be able to perform better and achieve superior results if all staff in the organisation is able to apply relevant finance and accounting tools in their jobs and functions.There is a growing trend to work in multi-disciplinary teams where kn...
An effective Training Needs Analysis (TNA) will be able to identify training gaps or non-training issues. Some Organisations have wasted resources and training budgets on training programmes unnecessarily, without conducting a proper Training Needs Analysis (TNA).By acquiring the knowledge and skills of TNA, organisations will be able to identify the actual training needs and evaluate its implemen...
Leadership and People Management
The goal of this Leadership Development Programme is to enable professionals and middle managers to become more effective leaders through the understanding and application of best practice leadership behaviours, based on Kouses’ and Posner’s (KP) Leadership Challenge Model.This easy-to-grasp model has proven its effectiveness as a clear, evidence-based path to achieve time tested behaviours of...
All successful organisations and businesses require people who can negotiate well. The art of effective negotiation forms the foundational basis for expansion of a business as well as consolidation of its position.Effective Negotiation Skills is thus aimed at allowing the participants to effectively resolve issues and implement solutions through the understanding of how people make decisions as we...
Advertising Sales & Marketing marketing management
At the core of every business is the need to obtain, grow and retain customers. The marketing function has always been concerned with understanding and delivering value to that effect. Marketers have to constantly reinvent themselves to keep up with new technologies and changing customers’ expectations in the face of increased global competition. The strategic marketing workshop ...
Solving tough problems requires the ability to identify the true root of issues, analyse possible causes, create alternative options, determine the most feasible one and implement it. A systematic approach will give you the techniques to resolve the problem in a creative way.This two-day problem-solving workshop will help participants enhance their skills to find sustainable solutions and learn ne...
Personal Development
Good telephone skills and etiquette go beyond just sounding good and using the right words. After all both ‘what you say’ and ‘how you say it’ build the professional image of an organisation.This service-oriented workshop encompasses good listening techniques, asking appropriate questions and developing basic telephone etiquette skills. This workshop will also benefit anyone who is keen on...
The ability to present information succinctly and in a concise form is instrumental in this current dynamic business world of information. A report is essentially a sales document, if not presented or communicated correctly it can and will lose its intended message, thus possibly hindering or misleading decision-makers.The course is structured such that participants will learn to proofread and vet...
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve...