Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
What would your reaction be if a service consultant / provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like our outlet has ran out of size M, would you like to try this other design or I could check with our outlet at ABC location if the...
Provider: Management Development Institute of Singapore (MDIS)
Education and Training
As organisers and leaders of meetings, we understand that meetings would be effective when the agenda justifies the purpose of the meeting and with the necessary people. Minute taking must be well planned, organised and followed-up on all decisions and commitments.An interactive learning programme using a combination of lectures, exercises and group discussion to discuss the various skills such as...
This workshop is designed specifically for business professionals to master new and specific techniques that will help sharpen their writing skills. The course will help participants produce a higher standard of reply submissions, to understand that good writing is not difficult.The course is structured such that participants will learn to adopt an appropriate style, tone and format of writing to ...
Information and Communications
Excel has become very much more than just a simple spreadsheet. Although its roots are still in number management, today Excel’s uses cover a wide gamut – from simple data entry to complicated financial models and analysis.ObjectivesUpon completion of this workshop, participants will be able to;This course adds on to the participants’ knowledge of Microsoft Excel.Formulae form an integral pa...
Very often the average user of Microsoft Word scratches the surface when it comes to using its features. This is especially so as with each version of Microsoft Word. Microsoft adds on more and more features, bringing it ever closer to desktop publishing standards.ObjectivesUpon completion of this workshop, participants will be able to;Participants will gain confidence in using the more esoteric f...
Leadership and People Management
Are you having difficulty seeing the big picture and unable to take full advantage of your team members potential to the optimum? Being able to convince and inspire others for the achievement of goals is critical for the success of the organisation. To make this possible, we need leaders who are able to lead with confidence.The business world will never be the same. In difficult times like now, bu...
Customer expectation has changed over the years. In an age of increasing competiveness customers are seen to be more demanding, more discerning and at times increasingly fastidious. In today’s environment, meeting the standards in delivering service to the new age customer is never enough.This training programme is aimed to drive service excellence from the top up to the bottom down. Organisatio...
Education and Training,Productivity & Innovation
The concept of Lean Management is a quantum leap in the advancement of organisational efficiency. The results include process improvement, better utilisation of resources which are in alignment with organisational Vision and Objective, better cost management and enhanced productivity and competitiveness.The pace and complexity of competition due to such common themes as globalisation, Information ...
Science
Biotechnology is one of the most rapidly growing fields within applied sciences, having applications from the diagnosis and treatment of medical conditions, through to the enhancement of food production. Due to the potential impact on human life, the importance of biotechnology is currently very high in both the public and scientific agenda.The main focus of the course will be on Molecular biotech...
Information and Communications,Education and Training
Microsoft Project is a project management software program which is designed to assist a Project Manager in developing a project plan.Through the use of Project, the Project Manager will be working, managing and scheduling tasks; creating and assigning resources to tasks, tracking progress, managing the budget and analysing workloads.ObjectivesUpon completion of this workshop, participants will be...
Business Management
This two-day programme will introduce five powerful steps to a higher Emotional Intelligence (EQ) person. Having high EQ is as important as being efficient in the workplace.With the rise in globalisation and increased competition in every aspect of the various industries, it is easy to forget who we are and do things that we might regret.Developing high EQ will enable the person to strive in times...
Do you realise that we are constantly faced with challenges of dealing with incoming “stuff” such as emails, calls, messages and difficulty of having to say “no” while our thoughts having to handle too many tasks at the same time?At work, do we really respond to these stuff in an effective and efficient way? If not, then it will require techniques and skills in making better choices and de...
Personal Development
More and more business organisations are recognising that effective competitive advantage in the market place can be achieved only through their employees. Creating and sustaining Joy@Work is critical to the survival and success of an organisation. This workshop helps you to learn how to create and sustain highly motivated and empowered employees who demonstrate high degree of Joy@Work.Object...
Most people express a modicum of surprise when told that Excel alike Access it can be enhanced with Visual Basic (VB). But it should really be no surprise at all since both programmes share a similar structure. Increasingly, Visual Basic (VB) is being used to enhance Excel’s basic functionality and create intelligent spreadsheets and financial models.ObjectivesUpon completion of this workshop, p...
Almost everything we do in today's business or public world invokes heavy competitive pressure: customer habits change, new competitors appear, factors outside your control could dampen or delay your plans. But we cannot allow ourselves to be paralyzed; we need to think strategically, plan in ways which are executionable, and make decision as to what actions to take to minimise disruptions to our ...
A Computer or Network Attack can be defined as any actions directed against a computer system which the attacker aims to disrupt operation of equipment, make changes of processing control, or corrupt stored data in the computer system. In the current age of technology, more computer users connect their computer to the internet to navigate and communicate with the rest of the world, which increases...
Productivity & Innovation
This programme gives the participants an overview of how to improve reading speed and comprehension. If their reading speed is doubled, half of every hour spent reading their textbook could be more profitably used for important revision and other activities. It is a fact that students who read faster tend to comprehend better. They will also understand how the brain perceives info...
Access has the unfortunate reputation for scaring people away. Most office managers will happily work with Microsoft Office and then flee in terror when they encounter this “Thing” called a relational database management system!ObjectivesUpon completion of this workshop, participants will be able to;This course empowers the understanding of basic database concepts and demonstrates the ability ...
Business Management,Finance management
Programme ObjectivesFinancial markets are becoming increasingly complex and sophisticated, with managers, traders and analysts continually evolving new methods of packaging and selling assets and securities offering new combinations of risk and return.Business Studies and Finance focuses on combining a specialised stream of modules in finance with a more general business studies programme which co...
Business,marketing management
Why the University of Sunderland, UK?We could give you dozens of reasons, but these are at the top of Sunderland students' list.The University of Sunderland is a truly life-changing university, providing higher education since 1901Ranked 23rd in The Guardian University Guide 2014: League Table for Business & Management StudiesRanked 49th in The Guardian University Guide 2015: League Table for ...