Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
marketing management
This course has been designed for students seeking careers in the marketing and business arena.To provide a framework for developing marketing as well as business skills and knowledge needed at all management workCourse CurriculumPrinciples of Business Management (II)This unit is to provide a concise coverage of current management concepts and processes and enable participants to apply effectively...
Provider: Management Development Institute of Singapore (MDIS)
Business Management
According to the KPMG-SMU Singapore Fraud Survey 2014, some important facts and findings you should know;Internal fraud has risen since 2011 and remains the most significant threat.58% of the fraud incidents reported in 2014 were perpetrated by employees.53% of respondents said fraud occurred due to weak or overridden internal controls, despite most having fraud risk management measures in place.2...
Administration
Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today’s secretaries and administrators are different – they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels. To me...
Human Resource Management Employment and Recruitment
It is imperative in the present economic climate that organisations focus on maintaining a competitive people edge. They need to manage performance to harness and grow talent to achieve exceptional standards of performance. The workshop focuses on creating a Value Proposition on driving exceptional standards of performance.ObjectivesUpon completion of this workshop, participants will be able to;De...
Advertising Sales & Marketing
Effective Tele-Marketing is an intensive workshop that will enable the participants to be aware of having the right attitude and telephone techniques in getting deals, sales or orders as well as improving customer relationships.They will also gain much greater perspectives into the importance of building the right corporate image by having the service mindset, the type of customers they are intera...
This highly interactive and non-technical course highlights the importance of relationship marketing, their inter-dynamics and the powerful strategies that makes it work. It also shows how organisations and businesses can grow by winning more customers and improve customer loyalty through relationship marketing methodologies.Organisations and the participants alike will definitely find this dynami...
Education and Training
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rewarding relationships.ObjectivesUpon completion of this workshop, participants will be able to;Gain insi...
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people over by being persuasive to use our influence and turn conflict into co-operation.ObjectivesUpon completion of this workshop, parti...
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work. ObjectivesUpon compl...
Customer Service
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.Service professionals need to understand that they are the very important links between the customers and the organisation.Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectat...
Good business writing is essential in today’s dynamic business environment. However, many corporate professionals are not aware that business writing style has evolved over time and still adopting the older form of business writing. This will not only affect the individual’s professional image but the corporation which they are representing as well.In this workshop, you will learn the techniqu...
Success of an organisation and its leaders typically rest upon how Managers and Staff understand the psychological influences and process of thinking, an “Out-of-the-Box” kind of thinking that they make.Since it is crucially evident that the employees are a very important dimension in the success of an organisation, the challenge is to turn them from “Clock Watchers” to critical and creati...
Personal Development Education and Training
As Supervisor or Manager you lead and manage a team daily. It is a challenging task to manage a team to anyone who manages people.When people work well together they produce a synergy and enables team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.The cooperative atmosphere, the ease of achieving results...
Information and Communications
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals to look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with the speaker.ObjectivesUpon completion of this workshop, participants will be able to;The course aims to take PowerPoint users beyond the basic...
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Microsoft Word while Microsoft adds on more and more features bringing it ever closer to desktop publishing standards.ObjectivesUpon completion of this workshop, participants will be able to;Participants will gain confidence in using the more esoteric fea...
Excel is very much more than just a spreadsheet. In the very real sense of the word, Excel is a “number-cruncher”, the likes of which haVe only been equalled by Lotus 1-2-3 and which it has now surpassed.From humble beginnings, Excel has developed to become the spreadsheet everyone uses, be it simple home accounting to modular solutions in major corporations.ObjectivesUpon completion of this w...
ObjectivesTo provide students with a foundation in the field of psychologyEquip students with the necessary knowledge and skills to progress to the diploma levelIntroduce the basic communications skills in psychology, self and personality development and human conductTouches on the basis elements of psychology thus making the students ready for a smooth progression to the next level of studiesComm...
Technical training requires different tactics to design, develop and deliver as compared to non-technical soft skills training. It is a complex, challenging, unique, misunderstood and sometimes a frustrating process.Most technical trainers and instructors are assigned to the job with no formal systematic training grounded on sound learning principles, concepts and practices.ObjectivesUpon completi...
Marketing planning is one of the most important roles for all levels of marketing management. A company’s marketing plan if done effectively will spelt out who will do what, when, where and how, to achieve the end results of marketing objectives that align closely with the business direction. It helps the company to identify its source of competitive advantage and creating value for customers.Th...
STEVE WOZNAIK, co-founder of Apple Inc, said that Creativity and Innovation are natural human talents. Why then do we all normally feel uncreative? Professor Tony Buzan explains that Normal is not equivalent to Natural. Tony believes that we have been ‘educated’ out of creativity.This course will enable you to unleash your natural creative self. Learn from the guru of creativity Tony Buzan, ho...