About this Course

This workshop is intended to help those in support positions to understand their roles and responsibilities in today’s modern office environment.

They will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results.

Participants will explore ways to work effectively in a team, enhance critical communication skills, learn new assertive behaviours and explore self-management techniques for the workplace.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the important roles and functions of today’s office in business
  
• Understand the changing role of the office administrator and their contribution
  
• Increase productivity in the office and appreciate the use of appropriate communication tools in the office
  
• Manage and handle information for maximum results so as to help the organisation to achieve its business goals
  

Target Audience

Administrative Assistants, Clerical Officers, Junior Secretaries, Other Office Staff who serve in a support role.

Duration

Two days

Curriculum

• The Office
  
• The Role and Functions of the Office
  
• Productivity and the Administrator's Evolving Role
  
• Planning and Improving Work Processes
  
• Matching Business Goals with Administrative Support Goals
  
• Managing Information for Office Productivity Excellence
  
• Office Productivity
  
• Office Productivity through Effective Task Management
  
• Planning and Scheduling of Office Work
  
• Increase Your Administrative Effectiveness through Organised Methods and Systems
  
• File and Find Information Fast
  
• Dealing with Information Overload in the Office
  
• Limiting Interruptions in the Office
  
• Communicating Positively for Better Results
  

Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:

• Trainer-facilitated group activities and break up discussions
  
• Real-life case-studies application activities
  
• Role-play on practical sessions and application work
  
• Questions and answers sessions
  
• Useful checklists and systematic guidelines
  

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