Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
This course is provided solely for Pan Pacific Hotel Group, Singapore and its employees. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to lead a team for Pan Pacific. The trainees will be chosen by Pan Pacific from experienc...
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Productivity & Innovation
2 -day Internal QMS Auditor Training This course is designed to equip participants the knowledge and practical skills Required to audit the organisations Quality Management Systems (QMS) against ISO 9001.
Provider: EQS ASIA PTE LTD
Broadcasting Publishing and Media
This course covers the process of directing a dramatic production as it is being shot, providing guidance, leadership and direction on the overall concept, theme, content, characters, narrative and visual style
Provider: SINGAPORE MEDIA ACADEMY PRIVATE LIMITED
Customer Service
This workshop covers knowledge and application skills to champion the service excellence ethos in an organization. It involves the development of a customer-focused strategy that will champion and communicate a service excellence ethos that fosters a customer-centric service culture.
Provider: CAPELLE ACADEMY PTE. LTD.
Wholesale and Retail Trade
Retail Supervisory Management Programme (75 hours) The course is aimed at training supervisory personnel to acquire the fundamental skills and knowledge of effective supervision in retail organizations. Topics covered include: Role of the supervisor in retailing Communication and interpersonal skills Effective leadership Managing time Understanding human behaviour and employee motivation Counsell...
Provider: Singapore Retailers Association
Education and Training
Understand infants and toddlers - their stages of development, characteristics, behaviours and assessment. Learn the required procedures and practices in infant and toddler care settings. Design and implement well-planned indoor and outdoor environments for infants and toddlers. Plan curriculum which involves caregiving activities and play. Build good communication and partnership with families o...
Provider: RAFFLES SKILLS LAB INTERNATIONAL TRAINING CENTRE PTE. LTD.
Human Resource Management Employment and Recruitment
Provider: Institute of Systems Science, NUS
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that enc...
Provider: KAPLAN PROFESSIONAL
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: influence colleagues around you to get the results you want better use the key communication skills involved in influencing others build persuasive arguments LEARNING OBJECTIVES: Explore the principles which underpin persuasion Practise the communication skills needed to influence others Understand the steps involved in influencing others
Provider: The British Council
Healthcare
Leadership and Healthcare Management (30 hrs) This module provides students an understanding of the impact that economic, political and social issues have on the Singapore Health Care system. In addition, the students will explore and develop strategies in the management of these issues within the health care setting. Professional Issues in Advanced Nursing Practice (30 hrs) This module focuses on...
Provider: Nanyang Polytechnic
Aerospace
Content 1. General The need to take human factors into account; Incidents attributable to human factors/human error; Murphys law. 2. Human Performance and Limitations Vision; Hearing; Information processing; Attention and perception; Memory; Claustrophobia and physical access. 3. Social Psychology Responsibility: individual and group; Motivation and de?motivation; Peer pressure; Culture ...
Provider: MIL-COM AEROSPACE TRAINING CENTER
Take personal responsibility to have a positive attitude when providing service Recognize the different types of customers and take steps to meet their needs Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image Delight customers using the GLADLY process Look out and anticipate customers needs so that they will ...
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external perception points Create action steps to upgrade key points in all senses Understand how customers g...
At the end of the program, participants should be able to: Develop a critical thinking mindset when dealing with business issues. Challenge and rethink ideas and provide insights to relevant stakeholders. Demonstrate problem solving skills within own scope of work. Analyze and report business issues and make recommendations to relevant stakeholders. Enhance creative thinking skills ...
Workplace Safety and Health
Internal EHSMS Auditor Training The objective of this training course is to equip participants with the knowledge and practical skills required to audit of the organisation's EHSMS with ISO 14001 and OHSAS 18001 standarsd.
Internal QEHSMS Auditor Training The objective of this training course is to equip participants with the knowledge and practical skills required to audit of the organisation's integrated management system with ISO 9001, ISO 14001 and OHSAS 18001 standards.
This unit addresses the skills and knowledge required to engage managers in building and developing employees' skills. It covers reviewing organisation talent capability,developing high potentials employees and engaging and supporting line managers.
Food and Beverages
This course aims to equip participants with the basic skills of food preparation in the culinary scene. Participants knowledge would be enhanced with training designed to educate participants on several key areas such as preparing mise-en- place, maintaining food and beverage production environment, F&B safety and hygiene policies and procedures, quality control procedures and ensuring a safe an...
Provider: EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.