Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
At the end of the program, participants will be able to: identify negotiation outcomes to establish organizations desired position prepare for negotiation to understand the other party use negotiation processes and techniques to achieve desired outcomes
Provider: CAPELLE ACADEMY PTE. LTD.
Productivity & Innovation
This course will equip the learner to apply Systems Thinking to assess problems, formulate and implement solutions to address organizational issues typically encountered by one assuming a managerial role.
Healthcare
Health Assessment and Clinical Decision-Making (45 hrs) This module focuses on issues that significantly influence professional nursing practice and leadership. Learners will analyze the various approaches and undertake exercises and activities that will further assist them in their interpersonal and professional relationships for the advancement of nursing as a profession. Additionally, learners ...
Provider: Nanyang Polytechnic
Education and Training
Start your early childhood teaching career on the right foot. Acquire the fundamental understanding of child development, care and education within the context of the assistant caregiver. Gain practical knowledge and skills of good practices in a child care centre. Learn how you can reflect on your practices, roles and responsibilities. Acquire skillsin conducting small group activities. Master th...
Provider: RAFFLES SKILLS LAB INTERNATIONAL TRAINING CENTRE PTE. LTD.
Provider: Institute of Systems Science, NUS
Provider: INTEGRATED LEARNING SYSTEMS PTE LTD
Leadership and People Management,Education and Training
OVERVIEWManaging Conflict Workshop helps individuals view conflict as an opportunity instead of an obstacle, so they can create a conflict-positive business environment. The program introduces new methods to help participants diagnose various levels of conflict. This program also provides a unique process for addressing different conflicts, and effective resolution tactics for solving them.SIMULAT...
Provider: ODE Consulting
business adminstration
Our MBA program consists of 16 subjects chosen from a wide spectrum covering all fields of contemporary management.JCU’s business administration programs provide advanced knowledge, understanding and analytical skills for managing in the 21st century. This involves using a wide range of knowledge and research to develop interdisciplinary and thematic frameworks that enable managers to successful...
Provider: JAMES COOK AUSTRALIA INSTITUTE OF HIGHER LEARNING PTE. LTD.
Human Resource Management
How would you like to have staff who not only performs well, is motivated and fits into the team? It starts with hiring the right person and this requires effective interviewing and selection skills from the interviewer. Hiring a misfit can be very expensive and detrimental to the organization. Instead of using gut feeling, a behavioural-based approach can minimize ...
Provider: HRSINGAPORE PTE. LTD.
Customer Service Personal Development
Course DescriptionThere’s an old saying that a happy customer tells few people, but an unhappy customer complains to many. Unhappy customers may not only cost you their business, but they can hurt your company’s reputation as well. It is easier to keep a customer than to get a new one.ObjectivesAt the end of the course, you will be able to:Know your target customersManage your customers' expec...
Provider: Apcot International Pte Ltd
At work, you may find expression of certain emotions can adversely affect your relationships with others. One such difficult emotion is anger. While anger is natural and healthy, it can become a serious problem if not managed well.When anger is frequent or overwhelming, it hinders work performance significantly. Also as Managers and Executives, we may be called upon to deal with angry colleagues. ...
Provider: Management Development Institute of Singapore (MDIS)
Program HighlightsThe Specialist Diploma in Applied Psychology is a practically oriented and stimulating program designed for candidates with little or no prior counselling or psychology knowledge. The program provides a general background of psychology as a discipline and of the impact of psychology on our society.Where does it lead?This program is also suitable for people from a wide variety of ...
Provider: AVENTIS SCHOOL OF MANAGEMENT PTE. LTD.
In the last generation, people had one job after graduation and they retired with the same one on the day he received the golden retirement watch.Today’s workforce, however, is a dynamic and complex mix of Traditionalists, Baby Boomers, Generation X, Generation Y and soon to hit the workforce - the Generation Z.Managing the intergenerational workforce also means managing ...
Having the Right people with the Right skills for the Right job at the Right time is crucial to the good performance of an organization. Quality control comes into play and the first checkpoint is the hiring process. Getting the right people into the organization may not guarantee success, however, hiring the wrong ones will sure to spell disaster. Hence, proficiency in interview...
Business Management
Objectives:This course is recommended for those who are employed at managerial level who wish to achieve a Masters level qualification. The theoretical knowledge cover in this programme is sufficient to equip you with the necessary foundation needed in a Master programmes. The Post Graduate Diploma is comprised of five units and is as follows: Strategic Business Management and PlanningManagem...
Provider: JE EDUCATIONAL COLLEGE PTE. LTD.
Education and Training,Human Resource Management
Positive leadership can contribute to motivated employees. Competitive benefits and compensation programs can bring employee satisfaction. A conducive organisation culture reinforces motivation as well. However, the employees may not have positive emotional attachment to the organisation to enable them to contribute their best or stay loyal to the organisation.Positive employee engagement has been...
Human Resource Management Employment and Recruitment
The NICF - Certified Secure Software Lifecycle Professional (CSSLP) CBK® Education Program provides participants with the latest knowledge in 7 domain areas of the Body of Knowledge: 1. Secure Software Concepts 2. Secure Software Requirements 3. Secure Software Design 4. Secure Software Implementation 5. Secure Software Testing 6. Software Acceptance 7. Software Deployment, Operations, M...
This module will equip learners to acquire knowledge and skills in bringing the resources and processes together to achieve the organizational set goals using a variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyze the process and redesign the process.
Customer Service
Recognize the importance of service innovation in the organization Generate potential service innovation ideas to transform the customer experience Evaluate potential service innovation ideas according to organizational evaluation criteria Present mock ups of service innovation ideas to stakeholders