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Behaviour-based Interview Workshop

  

About this Course

How would you like to have staff who not only performs well, is motivated and fits into the team? It starts with hiring the right person and this requires effective interviewing and selection skills from the interviewer. Hiring a misfit can be very expensive and detrimental to the organization. Instead of using gut feeling, a behavioural-based approach can minimize the risk of hiring the wrong person.

In this one-day programme, participants will learn how to design behavioural-based questions to assess candidates effectively.


Objectives

In this one day programme, participants will be able to:

  • Understand the principles and benefits of a structured approach in interviews


  • Design and plan for a structured interview process


  • Link job description to job competencies


  • Formulate and apply behavioural-based questions for interviews


  • Apply the 6 steps in the interview process


  • Listen for STAR answers


  • Select the appropriate selection tools to assess the candidate


  • Take appropriate follow up actions after the interview


  • Apply professional practices at interviews

    • Outline

    The programme content is as follows:

  • Importance of selecting the right candidate and the cost of a mis-hire


  • What makes a right fit between candidate and the job


  • Benefits of applying behavioural-based questions


  • Planning before the interview, one-on-one versus panel interview


  • Design behavioural-based questions to assess competencies of candidates


  • The six steps in the interview process


  • Effective skills in listening and probing to get the most out of interviews through STAR method


  • Use of various methods to increase validity in assessment of candidates


  • Ways to detecting inconsistent answers given by candidates


  • Do’s and Don’ts during interviews


  • Use bahavioural-based approach for reference checks


  • Follow up actions after the interview

    • Methodology

    To encourage transfer of learning in the workplace environment, the programme incorporates:

  • Interactive discussions and exercises
  • Skill practice
  • Video

    • Who Should Attend

    Human Resource and Line Managers/Supervisors/Executives who wants to take a reliable and effective approach towards conducting interviews.


    Benefits of Attending This Programme

  • Increase the chances of hiring the right person who fits the job, team and organization


  • Maximise productivity and reduce mis-hire costs


  • Increase reliability and validity in selection of suitable candidates for the job


  • Project a professional image for the participant and the organization

    • What questions does this programme provide answers to:

  • How do I know if I have hired the right candidate?


  • What questions should I ask to get the most out of the interview?


  • What are some methods I can use to minimize the risk of a mishire?


  • How do I know if the candidate is speaking the truth?


    • Trainer

    Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was holding managerial positions in various organisations and her last position was Senior Manager, Learning and Development, in a local large organisation.

    Susan conducts various programmes, ranging from personal development to leadership. She has conducted programmes on Leadership Development, Competency-Based Interview and teambuilding. She is also certified as a DISC Behavioural Consultant, NLP Practitioner and WSQ-ESS programme facilitator.

    Having been in the role of a Senior Human Resource Practitioner with management responsibilities, Susan has leadership and facilitation experience. As such, she is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. She has conducted numerous training sessions for organisations such as ACNielsen Research, Tan Tock Seng Hospital, Parkway Health, Starhub, Sanmina-SCI, John Wiley and Sons, NTUC First Campus, DTZ, Jurong Port and more.

    Her passion lies in being able to contribute to improving the competencies of her participants through interactive sessions. She firmly believes that competent people make a big and positive difference to the organisation.

    Susan holds a Bachelor of Business in Business Administration (Distinction Award) and also a Graduate Diploma in Personnel Management (Bronze Award). She is also certified in Advanced Certificate in Training and Assessment (ACTA).


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