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Effective Interviewing Skills Workshop - Hiring The Right Person

  

About this Course

Having the Right people with the Right skills for the Right job at the Right time is crucial to the good performance of an organization. Quality control comes into play and the first checkpoint is the hiring process. Getting the right people into the organization may not guarantee success, however, hiring the wrong ones will sure to spell disaster. Hence, proficiency in interviewing and selection is an important competency for all with hiring responsibilities.

Objectives

  • To appreciate the importance of hiring the right person and the implications of hiring the wrong one.


  • Understand the importance of pre-interview preparation


  • Identify the specific knowledge, skills and qualities necessary for success in the position


  • Develop job-related questions which will assess applicant's past performance


  • Demonstrate a variety of effective communication skills during the interview


  • Evaluate information and make a quality hire


  • Hands-on experiential practice of the most important and relevant skills

    • Outline

  • Implications of good hiring for employers and employees: everybody wins


  • Economics of hiring: tangible and intangible costs and a cost benefit analysis


  • Some cross-cultural aspects


  • Some legal aspects


  • Hiring for regional offices: some factors to consider


    • Trainer

    Mr. Chan Phak Sung has 20 years of experience in regional start-up and leadership Human Capital Development and Management function in Asia-Pacific for Global MNCs such as Canon, Dell Computer, Sony, Air Products and Chemicals, Informatics, etc. He has also had hands-on experience in business development, customer service, corporate training, consulting, M&A. He left Canon in 2013 where he held three appointments: Regional HR Director; Regional Innovation & Productivity Supervising Director; and Regional Learning & Development Director.

    Phak Sung is currently a management consultant helping companies to setup their HR functions and infrastructures; merge their policies and practices when they acquire companies; trouble shoot if they have organizational effectiveness issues; and design and deliver training or workshops such as cross-cultural communication, team building, strategic planning and change management, corporate governance and ethics, leadership skills etc.

    He conducted a ten-day series of workshops for the Royal Bhutan Government's Ministries' Heads of HR in strategic planning, strategic staffing, and corporate governance.

    Phak Sung assisted Professor Christopher A. Bartlett of Harvard Business School and co-author of "Managing Across Borders" as a team–building facilitator in a Global Executive Leadership program. He was recently the keynote speaker in a forum on Human Capital Analytics in Manila organized by Assessment Analytics International. His topic was "Measuring Human Capital Analytics for Business Growth".

    Phak Sung lectured at a local institute in Strategic Planning and Change Management in the graduate diploma and diploma programs in Human Capital Management introducing the first ever Corporate Governance and Ethics program and was the only lecturer for this program. He also lectured on International Human Capital Management and Administrative Management for an Australian university's bachelor's degree programs.

    As hiring the correct talents is a critical first step in building up human capital excellence, at Dell Computer and Molex (both are global MNCs), Phak Sung went through rigorous training and practice in the science and art of hiring skills, which includes behavioral/competency – based interviewing. He has conducted many workshops on the topic.

    Phak Sung holds a Bachelor of Arts (Hons) Economics from California State University, USA.




  • What competency-based interviewing is
    • Definition of competency
    • How to obtain competencies
    • Basis for interviewing versus other methodologies

  • Managing the hiring process well as it is a branding exercise


  • The three phases of the interviewing process:
    • Preparation:
      • Developing a position profile
      • Crafting effective questions based on competencies and specifications
      • How to screen resumes


    • Conducting the Interview
      • Beware of biases
      • Avoiding pitfalls
      • Look-out factors
      • Rehiring ex-employees


    • Evaluation of candidates
      • Importance of reference checks
      • Don't settle for second best
  • Demonstration by facilitator and group role plays by participants

    • Methodology

  • Facilitator led

  • Case studies

  • Exercises

  • Demonstration and role plays

    • Who Should Attend

    HR Executives, HR Managers, Departmental Managers and anyone who has responsibility for hiring


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