Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Provider: INTEGRATED LEARNING SYSTEMS PTE LTD
Productivity & Innovation
To equip learners with the skills to manage workplace diversity through understanding different functions and diversity, and creating a positive work environment for diverse work teams to leverage on diverse experiences to maximize efficiency and synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications system and employing effective ...
Provider: CAPELLE ACADEMY PTE. LTD.
Customer Service
Develop the organizations service operations plan that is aligned with the organization customer-focused strategy Define the communication approach and the medium (platforms) for effective communication of the service operations plan Evaluate the effectiveness of the organizations service operations against the established key performance indicators Identify the corrective action...
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: understand your personal attitude towards change help staff to grasp opportunities and overcome obstacles better lead your team through times of change LEARNING OBJECTIVES: Review the causes and effects of change in business life Examine the role of the manager and other team members in responding to change Evaluate the role of team culture and co...
Provider: The British Council
Workplace Safety and Health
Course Objective This one day training course will equip participants with the basic knowledge and skills of accident causation model, investigation technique, root cause analysis and reporting.
Provider: EQS ASIA PTE LTD
At the end of the program, participants should be able to: Promote service innovation culture in the organization Lead team in generating service innovation ideas Facilitate the implementation of service innovation ideas in the organization Evaluate success of implemented service innovation ideas
This workshop demonstrates the importance of building powerful and lasting partnerships with service partners and customers. It provides effective tools and proven techniques to help participants increase service commitment, add service value and enjoy lasting win-win results.
Healthcare
Leadership and Healthcare Management (30 hrs) This module provides students an understanding of the impact that economic, political and social issues have on the Singapore Health Care system. In addition, the students will explore and develop strategies in the management of these issues within the health care setting. Professional Issues in Advanced Nursing Practice (30 hrs) This module focuses on...
Provider: Nanyang Polytechnic
Education and Training
In the new PQAC (Pre-School Qualification Accreditation Committee) guidelines, it is a requirement for all preschool educators to strive to provide higher quality preschool programme to young children. Early Childhood educators are to upgrade their professional skills through more intensive training programmes that focus on developing reflective practitioners, hands-on teaching practices and lead...
Provider: SEED INSTITUTE PTE. LTD.
business
Learn the art of communicating with your customers and prospects without selling!! Learn the Art & Science of Content Marketing – The biggest asset that weaves through every channel and platform! Create, distribute valuable, relevant, consistent content to attract, retain, engage a clearly-defined audience in changing, driving positive consumer behaviour to drive profitable customer action!!With...
Provider: IP ACADEMY
Managing Successful Programmes (MSP) Foundation is a best practice guidance to successfully run and manage programmes. It focuses on the outcomes of programmes as opposed to the outputs of projects. Eleven areas of programme management are addressed. Principles and Governance Overview Organization and Programme Office Vision Leadership and stakeholder engagement Benefits measureme...
Provider: Institute of Systems Science, NUS
Marine & Port Services
Course ObjectivesTo provide supervisors with knowledge and skills of effective communication, motivation, performance management as well as various team-building and supervisory leadership skills. For WhomEngineers, Foremen and Supervisors working in shipyards and marine companies&n...
Provider: Association of Singapore Marine Industries
Human Resource Management
What will happen if there are no traffic rules and traffic lights?: Chaos. What happens if there are too many rules and too many lights? : Chaos also! HR policies and procedures provide fundamental rules about and guidelines to practices and behaviour of the people in the organisation. They can be likened to game rules. They safeguard fairness and equality for all in the organisation, guide manag...
Provider: HRSINGAPORE PTE. LTD.
Leadership and People Management
Change comes to organisations and its people more often than people are comfortable with. The discomfort that change brings can rattle an organisation and cause much disruption to team work, business processes and employee morale, ultimately adversely affecting business results.But all is not lost in the game of change – savvy companies have learnt to embrace change and created agility within th...
Provider: Management Development Institute of Singapore (MDIS)