Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Course Objectives:
Duration: 1 day
How to develop and creating a "Service Excellence Culture" and creating the positive impression for your businesses
Provider: AAC TRAINING CENTRE
Duration: 2 day
How to achieve desire results of customer's satisfaction in service sectors. How to be an effective customer service ambassador.
Objectives After the course, participants will be able to:Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)Communicate effectively to provide good customer serviceAdopt a positive attitude towards handling customers, willing to go the extra mile for customersExceed customers’ expectations/ n...
Provider: BCS INTERNATIONAL COLLEGE PTE. LTD.
Organisations ranging from small players to large multinationals are focusing on customer-centric strategy to retain customer loyalty in order to stay relevant, competitive and profitable. They are exploring ways to increase purchasing loyalty of their best customers as well as capturing new customers. Effective loyalty programs capitalise on the data collected from members to build good customer ...
Provider: Marketing Institute of Singapore
Frustrated and burnt out trying to put on another smile for the never satisfied customer?Is service excellence all about pleasing the customer who only seems to want things his way? Isn’t there a way to get customers and keep them for life without reading off a standard operating procedure? How can one manage difficult situations confidently instead of getting run down by the customer each time?...
Provider: Management Development Institute of Singapore (MDIS)
At the end of the course, participants should be able to: Apply the organizations vision, mission and values to create exceptional service for diverse customers Recognize own role in the service value chain Recognize different types of customers and appreciate that their needs and expectations are different from one another Enhance customer experience through respective service touc...
Provider: CAPELLE ACADEMY PTE. LTD.
Learn how to move customers up the loyalty ladder Discover how angry customers can damage any organization Appreciate the value of loyal customers and colleagues Discover why fixing problems is not enough when things go wrong Recognize the three key steps you must take to earn higher levels of loyalty Discover the benefits of customer complainers and complaints Learn how to st...
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
Understand of the right “Service Culture” of every organization. “Service Culture” is determined by how people Think, Act & View service around them. It refers to how participant provides service to customers (both internally and externally) This translates to, when providing service to customers, the participant needs to learn what action or behavior is accepted by the com...
Provider: STERLING CAMPUS PRIVATE LIMITED
On completion of this unit, learners will acquire the knowledge and skills to handle and respond effectively to the needs of customers in water supply customer feedback by the application of the organisation's standards and processes.
Provider: Public Utilities Board
no record
Provider: Singapore Chinese Chamber Institute of Business
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
This module aims to provide participants with the skills and knowledge to align their organisation’s business processes to comply with the Personal Data Protection Act (PDPA).
Provider: Singapore Institute Of Retail Studies (SIRS)
This course develops skills, knowledge and attitudes required by persons working under supervision to delivering service to customers.
To equip participants the skills and knowledge required to effectively interact with guests
Provider: SOHA INSTITUTE PTE. LTD.
The Provide GEMS Service module aims to prepare participants to provide “extra mile service” to their customers. The programme will focus on the importance of having the right service mindset and how extra mile service benefits themselves as well as the organization. Participants will also gain confidence in serving their customers by identifying customer needs, applying effective communicat...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Customer Service Personal Development
Course DescriptionWhen you speak, do people pay attention? Does your message really sink in? Are you comfortable bringing sensitive issues to the forefront? Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. Understanding how others receive and interpret our messages together with the skills to communicate our messages to other...
Provider: Apcot International Pte Ltd
1. Recognise the importance of service innovation in the organisation. 2. Generate potential service innovation ideas to transform the customer experience 3. Evaluate potential service innovation ideas according to organisational evaluation criteria. 4. Present mock up of service innovation ideas to stakeholders.
Provider: Institute of Systems Science, NUS