About this Course

Course Description

When you speak, do people pay attention? Does your message really sink in? Are you comfortable bringing sensitive issues to the forefront? Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. Understanding how others receive and interpret our messages together with the skills to communicate our messages to others will make us an effective communicator.

Objectives

At the end of the course, you will be able to:

• Understand how people receive information
  
• Understand how people represent information
  
• Tailor your message to match your audience
  
• Avoid the common pitfalls in communication
  
• Use appropriate words and phrases in your conversations
  
• Interpret non-verbal cues
  
• Listen for unspoken words and missing information
  
• Use questions to fill in the “missing information”
  
• Establish rapport with people by using their mode of communication
  

Course Outline

• How people code and represent information
  
• Your sensory acuity
  
• Information deletion, distortion and generalization
  
• Barriers to effective communication
  
• Verbal communication
  
• Nonverbal communication
  
• Ambiguous communication
  
• Guidelines to effective communication
  
• Questioning techinques to retrieve missing information
  
• The Art of listening
  
• Building Rapport
  
• Eyes accessing cues
  
• Speaker's responsibilities and listener's responsibilities
  

Course Duration

1 Day.

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